|
Daily News 2005/11/28
Huawei winning the bid for IPTV of Guangdong
Telecom
On Nov. 14 of 2005, Guangdong Telecom, a branch of China Telecom, awarded
the bid for the IPTV project to Huawei. This project involves 100,000
users. Huawei's IPTV system will provide value-added telecom services,
such as BTV, VOD, remote eduation, IMS and so on, to users in developed
cities in Zhoujiang Delta, including Guangzhou and Shenzhen.
RightNow cooperating with TietoEnator
The world leading CRM provider RightNow Technologies announced today
to establish cooperation relationship with TietoEnator, the largest IT
service provider in North Europe.
According to the report from Gartner, the contract value for CRM service
in Europe was 13 million USD in 2003, while the number will be increased
to 183 million in 2008. Another authoritative report forecasts that the
number of customer service personnel in North Europe and the market of
multi-channel contact center will keep growing.
Avaya cooperating with SAP to provide intelligent telecom software
Avaya, the world leading provider of enterprise-oriented telecom products
and services, announced recently to establish cooperation relationship
with SAP Amercia, to enhance the application of intelligent telecom devices
and improve the customers' satisfaction index and operation flexibility.
The two companies will make efforts together to combine mySAP™ CRM
with Avaya call center solution so that the customers may enjoy high-quality
and timely service. The new solution will integrate functions of Avaya
Interaction Center (software) with mySAP CRM software
|
