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Daily News 2006/01/05
Asia-Pacific: 40% of the call centers planning to build framework
for IP service
According to the latest research report by Frost & Sullivan, in the
Asia-pacific region, about 40%of the call center managers are planning
to invest in more advanced IP techniques.
Frost & Sullivan also says that over 80% of the interviewees said
that the demand for multi-function call centers (voice, e-mails, IM, SM,
and Web service) are growing.
The research shows that in the past a few years, the IP-based technology
has been more stable and reliable, and reliability-related problems are
no longer the major obstacles for the popularization of IP service in
this region.
The research also shows that more and more users like to communicate with
the call center through e-mails, especially in India, Singapore, Australia
and New Zealand). 60% of the interviewees said that e-mail was the first
choice, followed by Web platform and short message.
Colmar UIT adopting Alcatel's IP telephone solutions to train the students
on voice-data integration network
Alcatel announced recently that Colmar University Institute of Technology
(France) has chosen Alcatel's IP telephone solutions to serve as a base
for training students in the field of VoIP. This training will bring much
benefits to the students, since it provides a certificate of integrated
network . Through the training, the students can find a job more easily
in the field of enterprise network and telecom. Meanwhile, it will help
the cooperation partners of Alcatel finding better employees.
Chengdu Railway-Helper Machinery cooperating with TurboCRM
Recently, Chengdu Railway-Helper Machinery Sales Company signed a contract
with TurboCRM for the purchase and application of CRM system.
Railway-Helper attaches much importance to the professionalization, technical
advancement, maturity of products, service quality and the overall capability
of the software manufacturer. After a careful comparison and selection,
it chose TurboCRM to build the information platform for sales management.
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