Daily News 2006/01/24

AltiGen launched high-end IP telephone Alti-IP710 for the Asia-pacific region

Nowadays, more and more users become interested in IP distributive call center. They use IP-PBX based call center to combine the voice service network and data service network, that are independent of each other, into a powerful and flexible network. This will greatly enhance the application of IP telephone in call centers. To meet the demand of building more IP distributive call centers, and improve the working efficiency of remote agent, AltiGen launched Alti-IP710, the latest IP telephone, in the Asia-pacific region on Jan. 10 of 2006. Alti-IP710 is a kind of high-end telephone designed for position and managers. It has fashionable appearance and powerful desktop administration functions, including voice mail, push-to-talk, status selection, welcome note selection, telephone recording, teleconference, telephone switching, etc.

Concerto launched Aspect? EnsemblePro? 6.0

Jan 10, 2006, Westford, Massachusetts, America: Concerto, the world largest provider of call center solutions announced today that Aspect? EnsemblePro? 6.0 was launched formally. It comes from the integrated product line released by Concerto recently, and has many new features and functions, including service out-sourcing, quality control, enhanced safety protection, etc. with it the users can realize their goals in customer service, sales and billing more easily.

Attack hits IM networks, with 57% of attacks flowing through MSN

A new research shows that in 2005 the MSN messenger was attacked more often.

According to the latest research report made by FaceTime, Microsoft's MSN is the most frequently attacked IM network in 2004 and 2005, while AOL's AIM network is being attacked less often.

MSN refused to make any response to this, however, they agree upon the opinion that instant messaging networks are being attacked more seriously.