Daily News 2006/02/17

AEGON-CNOOC upgrading service system and opening service hotline

With the opening of China's insurance industry, the competition is fiercer and fiercer. In the huge market, the customers are the most important resources that insurance companies are competing for, and for this reason they chose call centers as the most efficient way to communicate with the customers and provide professional and high quality services.
As the earliest foreign-invested insurance company entering China, AEGON-CNOOC Life Insurance Company Ltd is now doing business in 4 cities in China. With the growth of business, the company decided to upgrade the existing service system to improve service quality. In 2005, AEGON-CNOOC opened "95105"service hotline

9,500,000,000 short messages sent through China Mobile during China's spring festival period

On Feb. 8, relevant persons from China Mobile says that during the eight days from the New Year's Eve of 2006, 9,500,000,000 short messages were sent through China Mobile (1,900,000,000 sent during the New Year's Eve), an increase of 11% compared with that sent during the same period of 2005, that is, 8,400,000,000 (Short messages sent during the same period of 2005 was 7.7% more than that of 2004)
Before this, China Unicom has also released the data. During the eight days from the New Year's Eve of 2006, 3,100,000,000 short messages were sent through China Unicom, an increase of 20% compared with that sent during the same period of 2005
12,600,000,000 short messages were sent during this period through China Mobile and China Unicom, while the sum was 11,000,000,000 in 2005.

CEO of Aspect Software Jim Foy honored as "CEO of the Year" by Frost & Sullivan

Acquisition strategy help Jim Foy gain recognition
Aspect Software, the world largest provider of customer contact center service, announced today that Jim Foy, the president and CEO, has been appointed by Frost & Sullivan, a business consulting firm, as "CEO of the Year in the Industry of Customer Contact Center". This award was granted at the Excellence in Information & Communication Technologies Awards Banquet held in Scottsdale, Arizona State on Jan. 25 of 2006 (Wednesday).