Daily News 2006/03/22

HXD supporting Xizang Mobile to expand the capacity of IVR system

HXD gave a hand to Xizang Mobile in the IVR capacity-expansion project in Nov. 2005. In the project, the capacity was doubled (expanded from 210 lines to 420 lines), which greatly relieve the traffic jam and improve the customer satisfaction index.

Cooperating with RAD to build a bright future

The First RAD Scholarship launched in Beijing University of Posts and Telecommunications

RAD Data Communications announced recently that the scholarship program it launched it undertook was launched at Beijing University of Posts and Telecommunications. This reflects the commitment of RAD in China. RAD will provide scholarship to the ten outstanding undergraduate (junior and senior) of the university as an encouragement and recognition.

"95533" customer service center of CCB put into operation in Chengdu

On March 16, "95533" customer service center of China Construction Bank was put into operation in Chengdu on March16. Huang Xiaoxiang, vice president of Sichuan province, and Fan Yifei, head of the bank, attended the opening ceremony.
"95533"customer service center provides various kinds of services to individual customers and enterprises by means of auto/manual voice service, e-mails, fax, etc. The services include consulting, service supervision, transaction handling, out-calling management, etc.

Zinglabs Technology to build call center for Sunny Service

Zinglabs Technology (Singapore) announced recently that it had won the bid to construct a call center platform of high performance-cost ratio, high intelligence, high integration and expandability for Sunny Information Technology Service Inc. (Sunny Service). This is a new achievement made by Zinglabs after constructing call centers for Guizhou Tobacco, HC360, Datong Chunyi Electric Appliances, Yongle Household Electric Appliances, 95 Teleweb and IBMThink.