Daily News 2006/03/27

International symposium on the application of call center techniques held in Guangzhou

On the morning of March 20, the International Symposium on the Application of Call Center Techniques was held in Asia International Hotel in Guangzhou. This symposium was jointly organized by Customer Service committee of Guangdong Information Industry Association, Asia Customer Service Association, and AVAYA. Huang Guanhui, secretary general of Guangdong Information Industry Association gave the opening remark, and several experts made speeches in turn on the development trend of call center techniques. About 100 managerial and technical personnel from major telecom operators, financial enterprises and insurance companies participated in this symposium.

YAHOO to launch VoIP service to challenge Skype

According to the latest news from foreign media, YAHOO is now planning to launch VoIP service to challenge eBay, who provides Skype service.
With Internet-based telecom service become more and more popular, YAHOO, GOOGLE and other Internet companies are busy testing such service.
Before this, Yahoo has provided PC-to-PC service by cooperating with Verizon and AT&T.

Harbin integrating hundreds of government hotlines into a call center

According to an officer from Harbin government, as early as 2004, the provincial standing committee and the municipal committee of Harbin has decided to "combine the resources to improve working efficiency". Now the implementation plan has been made.
Up until now there has been more than 10 cities integrating hotline resources Daqing city, after two years of hard work, integrated the 72 government hotlines into one---- "12345"(major hotline) on Jan. 14 of 2005.
It is said that Daqing has classified the 73 hotlines into three groups. The first group includes five well-known hotline, such as"110"and "119", which is under the supervision of the handling center, but not networked with the center; the second group includes consulting or complaining hotlines such as "12358"（price hotline）, and the third group---hotline for complaints "12345" for the heads of counties.