Daily News 2006/03/30

FrontRange IPCC software honored as "Product of the Year 2006" by Call Center Magazine

FrontRange Solutions, the world leading provider of comprehensive CRM solutions, announced recently that the software IPCC designed and developed by it was nominated as "Product of the Year 2006" by Call Center Magazine, for the reason that it can improve the working efficiency of the operators and managers of call centers, increase the sales value and improve the service quality comprehensively. The company launched IPCC software for the first time in Nov. 2004, and this is the second time FrontRange won the award.

Gartner: traditional telecom operators in a tough situation in the coming five years

Gartner, a famous Information Technology research and advisory company, released a new report on the developing trend of telecom market on March 24 this year. It says in the report that the traditional telecom operators will be in a really tough situation in the coming five years, challenged by more and more newly-born companies with advanced concepts and technologies.
The report forecasts that in 2006 telecom industry will experience big changes, such as popularization of Internet and digital content, increase of network bandwidth, and emerging of new companies and business modes.　　
Lucent to help Sprint provide brand new IP voice connection service

Lucent Technologies announced recently that it would provide IP solutions to Sprint to help the latter provide brand-new IP voice service to the customers. SprintIP voice connection service combines voice and data telecom through single IP network, improving the connecting capability and reducing the complexity of the network.