Daily News 2006/04/14

Aspect Software acquiring quality control software provider SophistiCom

Aspect Software announced today that it acquired all the assets of SophistiCom Technologies Inc. Aspect is the world largest company dedicated to constructing customer contact center, and SophistiCom Technologies is a private-owned quality control software manufacturer, with the headquarter located in Schaumburg, Illinois. Articles of the acquisition contract have not been disclosed yet.
SophistiCom Technologies is engaged in developing quality control software that is capable of voice recording (can meet different needs for recording). The application software as acquired will be named as Aspect? Quality Management? .

Nextnatio, the world mobile media service provider negotiating in China for acquisition

Nextnatio, the world mobile media services provider, announced recently that it was negotiating on an acquisition in China.
Sally Peh, manager of the Sales Dept. of Nextnatio, says that acquisition is the most efficient way to enter the local market. It has gone quite further with one of the companies in China, and will probably acquire it very soon.
Market research company iSuppli says that value-added mobile phone services, such as music, games and video services, will value at 43,000,000,000 USD in 2010, increasing at a compound growth rate of 42.5% compared with that in 2004.

The first out-sourcing call center established in Wuhan

The first out-sourcing call center was established by Wuhan Telecom and Synovate in Huhan. 200 positions were put into operation in the first phase.
Before this, Wuhan Telecom has constructed the largest out-sourcing call center in the middle and western part of China. The office of Synovate in Wuhan has a self-owned call center too, however, today, it is unable to meet the quickly increasing business demand. Therefore, the company decided to cooperate with Wuhan Telecom to establish an out-sourcing call center for overseas market, including Hong Kong, Taiwan and Macao.