Daily News 2006/04/17

The first customer service center born in China's public media industry

From March 31, the integrated operation platform of SiTV digital pay TV started its call center at Shanghai which provides the first 24-hours-a-day hotline (021-61109789) for program-related consulting service.
From April 10 this hotline will be opened to the whole country. It works 24-hours-a-day to receive suggestions from the users all over the country and provides consulting services to them. Besides, it also serve those who want to know more about SiTV digital pay TV program
In addition to information collection and release, SiTV national customer service center provides out-calling service regularly to get the feedback from the customers. It builds database for those who calls in, store their personnel information and provides historical records of the service. it can identify the user as soon as possible according to the dialing number or name/ID of the user and provide customized service to them. With these data and information, it can call back and show concern for them by phone calls, mails, Emails, greeting cards and so on.

Tourism call center"114"will be opened on April 30 in Xiamen

From now on the tourists can get all the services he need, including consulting service, room booking, ticket booking, and so on, by dialing "114". According to the Tourism Bureau of Xiamen City, this center will be put into operation on April 30.
Only local telephone fee is charged for such service.

"96181"tourism call center opened in Dalian

From April 10, people, local Dalian people or not, can all the tourism-related information on this city, including food, boarding, travel, shopping, etc., by dialing this number ---96181.
You can dial"96181"with fixed telephone, mobile phone, PAS（users outside Dalian shalldial 0411 first）. Besides, they can also get the information they need and enjoy booking service through SM, E-mail, fax, website searching and so on.
This center is built to improve the service for the tourists and make full use of the DMS (Dalian Marketing System) and abundant information resources of the city.