Daily News 2006/05/11

Jiaxun Feihong's AnyTouch platform adopted by KingSoft Games Call Center

The call center of KingSoft Games is constructed to meet the business demand in the fierce competition.
Located in Chengdu City, it serves the game players all over the country. It uses local telephone number, and all the service resources (positions, self-help voice service and fax service) are all deployed in Chengdu.
The customer service center can provide 365×24 services through fax and telephone to lay a solid foundation to KingSoft Games to compete with others. After the call center is put into operation, it relieves the pressure of online service department, and brings more convenience to the customers.
The customer service center use AVAYA's S8500 product, and Jiaxun Feihong's anytouch call center software platform.
Scale of the system: 120 outer lines, 90 IVR lines, 100 positions

Zinglabs providing integrated call center platform to ECANYIN.com

Zinglabs announced recently that its high-end integrated exchange ZingSwitch? CVNET has been put into operation at ECANYIN.com successfully. Zinglabs' products are favored due to its high performance-cost ratio, high reliability and high flexibility. With all these strong points, Zinglabs made great achievements in CTI.

Bayer adopting HollyC6 call center solutions

HOLLYCRM, the leading call center and CRM service provider in China, announce recently that the Diabetics customer service center it constructed has been put into operation successfully. Bayer is one of the world top 3 providers of OTC. This call center is aimed to provide medicine-related consulting service to the large population of diabetics and improve the customer loyalty, and manage the members of the call center. It is known that the system is based on HollyC6 solution provided by HOLLYCRM for medicine and health care industry. This is another successful case implemented by HOLLYCRM after providing more than one call centers to enterprises in this industry, including Tianjin Tasly Group and Nanjing Joymain.