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Daily News 2006/05/15
Call center of China Unicom upgraded
Recently, HOLLYCRM, the leading provider of Call Center and CRM solutions,
announced that the customer service center of Zhejiang Unicom (phase IV)
has been completed and put into operation. This time Zhejiang Unicom adopted
HollyV8 solution as developed by HOLLYCRM for telecom industry (with proprietary
intellectual property right). This is a new cooperation between HOLLYCRM
and Zhejiang Unicom after the implementation and completion of phase III
(capacity expansion). This call center is one with the highest daily traffic
owned by China Unicom up until now, with a daily average traffic of 3,000,000
calls (may reach 4,100,000 calls at peak time). HOLLYCRM, with high-quality
service and long-term cooperation relationship with Zhejiang Unicom, gained
the honor of "Outstanding Partner of Zhejiang Unicom 2004".
Sanyou Yaxing constructing quality-control call center for Beijing
Municipal Bureau of Tourism
Beijing Sanyou Yaxing Telecom Technology Company provided an integrated
solution (call center system and application platform) to Service Quality
Supervision & Management Office of Beijing Municipal Bureau of Tourism
to enhance the development of e-business in the government.
Service Quality Supervision & Management Office of Beijing Municipal
Bureau of Tourism is an supervising organ that receives complaints from
the tourists on travel agents and handle matters such as compensations,
according to the laws and regulations of the country.
"12333" consulting hotline for labor security put into trial
operation in Chengdu
Labor Security Bureau of Chengdu City says recently that the public welfare
hotline "12333" will be put into trial operation. This is the
first hotline system for labor security in the province.
"12333" call center (phase I) has 10 positions in total, providing
consulting service to the citizens through auto and manual voice response.
During the trial operation period, the hotline will provide information
on the government's policies on labor security, social insurance and employment,
and receive complaints and reports from the citizens. The citizens can
give advice and suggestions at any time, and after the trial operation,
the hotline will be improved according to these suggestions.
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