Daily News 2006/05/15

Call center of China Unicom upgraded

Recently, HOLLYCRM, the leading provider of Call Center and CRM solutions, announced that the customer service center of Zhejiang Unicom (phase IV) has been completed and put into operation. This time Zhejiang Unicom adopted HollyV8 solution as developed by HOLLYCRM for telecom industry (with proprietary intellectual property right). This is a new cooperation between HOLLYCRM and Zhejiang Unicom after the implementation and completion of phase III (capacity expansion). This call center is one with the highest daily traffic owned by China Unicom up until now, with a daily average traffic of 3,000,000 calls (may reach 4,100,000 calls at peak time). HOLLYCRM, with high-quality service and long-term cooperation relationship with Zhejiang Unicom, gained the honor of "Outstanding Partner of Zhejiang Unicom 2004".

Sanyou Yaxing constructing quality-control call center for Beijing Municipal Bureau of Tourism

Beijing Sanyou Yaxing Telecom Technology Company provided an integrated solution (call center system and application platform) to Service Quality Supervision & Management Office of Beijing Municipal Bureau of Tourism to enhance the development of e-business in the government.
Service Quality Supervision & Management Office of Beijing Municipal Bureau of Tourism is an supervising organ that receives complaints from the tourists on travel agents and handle matters such as compensations, according to the laws and regulations of the country.

"12333" consulting hotline for labor security put into trial operation in Chengdu

Labor Security Bureau of Chengdu City says recently that the public welfare hotline "12333" will be put into trial operation. This is the first hotline system for labor security in the province.
"12333" call center (phase I) has 10 positions in total, providing consulting service to the citizens through auto and manual voice response. During the trial operation period, the hotline will provide information on the government's policies on labor security, social insurance and employment, and receive complaints and reports from the citizens. The citizens can give advice and suggestions at any time, and after the trial operation, the hotline will be improved according to these suggestions.