Excell Services Recognized with 2006 CRM Excellence Award

2006/07/26

Excell Services has been recognized again by Customer Interaction Solutions magazine with the 2006 CRM Excellence Award. The CRM Excellence Award is presented to exemplary customer contact centers for their consistent commitment to quality, excellence and high ethical standards.

"We are honored to again receive this award, which we see as an affirmation of the high standards for training, quality, and service that have always been demonstrated by our staff," said John Jelinek, Vice President of Customer Relationship Management Services. "It is especially gratifying to be recognized for our ongoing efforts toward providing exceptional customer care and earning the trust of our clients on every call."

According to the publication's editors, "Each of the award recipients is involved in a quality process that stretches from its human resource development to its implementation of technology to improve quality to taking a leadership role in promoting a positive public image of teleservices, and more."

"We have achieved our leadership position in the teleservices industry by committing to continual development and improvement of our service offerings, as well as the quality of our call center agents and training and operations staffs," said Mr. Jelinek. "This recognition is a well-earned compliment to our knowledgeable and helpful customer care agents."

About Excell Services

Excell Services, a Platinum Equity company, is America's largest independent provider of directory assistance, operator services, and inbound customer service to the telecommunications industry. Formed through the integration of two established industry players, Operator Service Company ("OSC") and Excell Agent Services, Excell Services is a proven leader in quality and delivery of outsourced services through its call centers located across North America. The company is known for its strong commitment to value and service, enabling clients to increase revenue, improve service quality and reduce costs. Visit us at www.excellsvcs.com.