China Eastern Wuhan Company Hotline 96566 Realizes Comprehensive Update

2007/03

On the morning of March 7, the second stage of the Call Center System in China Eastern Wuhan Company has been completed the operation successfully. This operation is the comprehensive update of ¡°96566¡± Call Center System, adding many service fields including Group VIP, Airfreight, Passenger Hotel Booking, Complaint and so on, finishing the data interface with FOC flight control system as well as starts the new ¡°96566¡± Call Center IVR Speech Flow.