MII Telecom Service Quality Announcement Indicated Users’ Complaining Rate Slightly Rose in Q2

2007/07

According to the most recent Announcement on Telecom Service Quality released by the MII, in Q2 of this year, the complaining rate of users was 10.5 (person-time/1 million users), up compared to the previous quarter. Complaint on telecom service quality accounted for 23.8% of the total complaint, down by 13% compared to the previous quarter. Complaint on communication quality accounted for 19.0%, up by 0.2% compared to the previous year, among which the complaint on inter-network communication quality accounted for 70.4% of the complaint on communication quality, mainly coming from the concentrated complaint on inter-network communication quality between China Telecom and China Netcom in March and April.