China's biggest & best Customer Contact Management and CRM Event.

April 9-11, 2003
Beijing International Convention Center, Beijing, China

Focus on China !

In china, from the great reform and opening, competition mechanism is introduced into various industries, which enhance the service consciousness of enterprises, change the "product-centric" to "customers-centric" step by step, and directly result the increase of requirements for products related with custom relationship management (CRM).

Entering WTO make China joint with world economy, all industries and enterprises thoroughly recognize the coming severity for future competition in market, and decide to learn and introduce advanced ideas and applications in service-providing more actively.

During 1998-2002, call center industry stepped into a leap-developing stage.By the end of 2001, there were more than 96,200 seats for call centers in total in china, and the total market scale was10.6 billion RMB.

China is a large country and has huge population; it possesses various industries and enjoys large development space for the market. Today, China is the biggest patential market for Contact Center and CRM in the world, the most important thing is that it's just begin!

A MUST ATTEND for all Customer Service Organization !

2nd Annual CCM China Conference & Exposition,an unparalleled event in China for customer contact management and CRM solution.

Some of the highlights for this year's CCM China 2003 program include:

• Over 40 educational sessions
• Industry-leading exhibitors
• CRM Solutions sessions
• Customer Learning Conference
• Famous world-class expert dedicated seminar
• Awards presentation, the 2003 China Calll Center Managers of the Year
• Site tours to Beijing area call centers
• Free keynote addresses given by industry leaders and a thought-provoking Power Panel general session
• Courses for agent-skill certification
• Industry Forums held on the show floor, offering an in-depth look at the latest trends & technologies
• Technology solutions presented by leading exhibitors and sponsors
• Exhibit hall happy hour
  

Show Management:

CTI Forum
Adress: 513 Room,No.20 Xinde Street,Xicheng District, Beijing, China 100088
Tel: +86-10-82012787 82079677
Fax: +86-10-62041062
Email:

Beijing Bullseye Exhibition & Convention Services Co., Ltd.
Adress:Innovation Building, No.11,AnxiangBeili,District, Beijing, China 100101
Tel: +86-10-96096789 64837833
Fax: +86-10-64837834
Email: webmaster@crm.org.cn

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