亚太联盟领袖

K.J. Cheong.

Chairman of CIRC
Professor of Call Center Management, at CNU
Program Chair, Call Center Management at CNU
Chairman, Korean Call Center Industry Association (KCCIA)
The website of CIRC-KOREA is www.callcenter.or.kr

Kenneth Chong

Sales Manager
Unified Communications and Collaboration Technologies
Singapore
http://www.ccas.org.sg

With more than 13 years of experience in Unified Communications, Contact Center and Collaboration Technologies, Kenneth is well-versed in consultancy, integration, deployment and enabling end-user adoption of end-to-end enterprise voice and video communications and contact center solutions across Asia Pacific. With his knowledge and experience with the business operations required for an integrated communications practice, Kenneth has also worked closely with business process organizations such as outsourced contact centers in delivering top-notch services to their customers and end-users.

In his current role, Kenneth plays a pivotal role in Cisco's Asia Collaboration Business Unit, by leading and ensuring alignment and execution of the Unified Communications and Collaboration strategy in Singapore. Through the collaborative teamwork with the sales teams, Kenneth is also instrumental in deepening the engagement with the key customer accounts, in the targeted segments of FSI, Industrials, Public Sector and Service Providers, with his insights and understanding of enterprise communications trends, developments and deployment for optimal customer user experience. The portfolio of solutions that Kenneth is responsible for encompasses IP Telephony, Contact Center, Telepresence, UC Applications like Jabber and Webex as well as Enterprise Social collaboration.

Prior to joining Cisco, Kenneth led and managed the Asia Pacific and Singapore sales team as the Deputy Sales Director in one of the major telecommunications systems integrator. His responsibilities include market development, sales management, IP applications and solution innovations. Being an active member within the Contact Center Association of Singapore （CCAS） since 2005, Kenneth?championed the organization and management of?the first and inaugural Contact Center Symposium in 2005, which saw over 150 attendees from Singapore and the region. The success of the event led to a yearly presentation of the Contact Center Symposium and Awards, which is well regarded in the industry, highly anticipated and supported by the members.

As an Executive Committee Member of CCAS for 6 years, Kenneth continued to support the contact center industry and subsequent Contact Center Symposium and events. Kenneth is also the Vice Chairman of CCAS from 2010 to 2012 and currently the Chairman of CCAS since March 2012.

Sarun Vejsupaporn

President of Thai Direct Marketer Association
Director of Direct Marketing board in Office of the consumer protection Board

Education:
First Graduated in Mechanical Engineering,Kasetsart UNiversity
Post Graduated in Technology Management , University of New South Wales; Sydney Australia
Strategic Financial Management (CFO) from Thailand Stock Market (MAI)
The Boss and Counseling for The BOSS from Management phycology Institutes

Business:
Consultant of Ministry of commerce in Retailing Business for SME and OTOP Marketing Director of Direct Marketing Business in TV Direct Public Company Limited Director of Outbound Telemarketing Business in TV Direct Public Company Limited Managing Director in Nice Call Company Limited