Edify and EnvoyWorldWide Announce Industry's
First Integrated, Two Way Wireless Customer Management System
2001/07/23
Integrated offering adds multi-modal outbound
communications capabilities to leading wireless customer interaction
and campaign management solution
Hong Kong, 19 July 2001 —Edify Corporation, an S1
company (NASDAQ: SONE) and a global leader in multi-channel, self-service
and assisted CRM solutions, today announced that the company has
entered into a joint marketing agreement with EnvoyWorldWide Inc.,
the leading provider of enterprise application messaging solutions.
Under the terms of the agreement, the parties will integrate Edify's
wireless vCSR (virtual Customer Service Representative) customer
interaction system with EnvoyWorldWide's EnvoyXpress one-to-many
messaging platform to deliver the industry's first integrated, wireless
customer management system.
More than one million wireless customers around the
world currently use Edify vCSR systems to access company information
and complete transactions. Now Edify and EnvoyWorldWide will offer
enterprises the ability to also reach out to unlimited numbers of
customers on a selective and proactive basis. Their combined product
makes it possible for an enterprise to both initiate and receive
high volumes of multi-channel customer messaging.
“Wireless communication was never intended to be an
insular business,” said Jackal Ma, Managing Director of Edify Asia.
“Historically, though, customer relationship and campaign management
systems were built with a gulf between them. Inbound customer interactions
were managed by one wireless system and outbound marketing campaigns
were managed by another. Now, through this agreement with EnvoyWorldWide,
we can integrate the two to deliver very large scale interactive
solutions.”
Designed to meet the needs of the mobile and time-sensitive
mBusiness economy, EnvoyXpress is EnvoyWorldWide's comprehensive,
enterprise application messaging platform. Using EnvoyXpress, companies
are able to quickly create and distribute messages simultaneously
to the recipient's device of choice, track the delivery, and solicit
a response from each recipient. Messages are delivered instantly,
personally and simultaneously, helping companies slash operating
costs, boost productivity, improve competitive advantage, and cultivate
customer loyalty.
“Our agreement with Edify brings together two leaders
in their fields for the development of innovative two-way customer
management solutions. This agreement provides customers the ability
to use wireless as a proactive, two-way marketing service and support
medium addressing inbound and outbound communications,” said Alain
Dasté, president and CEO of EnvoyWorldWide. “Now, companies can
adopt a single integrated system and seamlessly, contact and respond
to customers. The overall service is more effective, more efficient
and more in line with customer requirements.”
Edify’s vCSR is a patented and award-winning technology
that provides a unique ability to develop one-to-one solutions for
maximizing self-service and agent-assisted customer interaction.
The system can handle input and output from all channels — voice,
web, fax, email, and wireless — and works seamlessly with existing
desktop and legacy systems.
About Envoy Worldwide, Inc.
Headquartered in Billerica, Massachusetts, EnvoyWorldWide
is the industry leader in solving the challenge of reaching professionals
in today's mobile business environment. Leading companies worldwide
are using EnvoyWorldWide's enterprise application messaging platform
to distribute business-critical information to customers, employees,
partners and suppliers via each recipient's preferred method of
communication. Organizations use EnvoyXpress, EnvoyWorldWide's core
service, for applications ranging from improved resource scheduling
and proactive customer notification to product delivery and logistical
support. EnvoyWorldWide's services help companies slash operating
costs, boost productivity, improve competitive advantage, and cultivate
customer loyalty. More information on EnvoyWorldWide can be found
at www.envoyww.com.
About Edify Corporation
Edify develops customer interaction solutions
for all customer contact channels. Enterprises worldwide use Edify's
proven, open platform to integrate and manage their customers’ natural
choice of web, voice, wireless and e-mail communications, strengthening
customer relationships and enterprise profitability. Edify Corporation
is headquartered in Santa Clara, Calif. with international offices
in London, England, Sydney, Australia, Tokyo, Japan, and Hong Kong.
Edify is a subsidiary of S1 Corporation (NASDAQ: SONE), the pioneer
of Internet banking and today’s leading provider of innovative Internet-based
financial services solutions. Additional information about Edify
may be obtained by calling 408-982-2000 (USA), +61 2 9238 6862 (Australia),
+81 3 5532 7258 (Japan), +852 2806 5700 (Hong Kong), or +44 162
885 0222 (Europe, Middle East, Africa) or via the World Wide Web
at http://www.edify.com.
About S1 Corporation
S1 (Nasdaq: SONE), the pioneer of Internet banking,
is a leading global provider of innovative eFinance solutions and
services that are centered on banking, brokerage and insurance.
centered on banking, brokerage and insurance.S1 is enabling financial
service providers to create a complete Enterprise eFinance Experience?
by delivering the tools necessary to meet the evolving demands of
their customers across various lines of businesses, market segments
and delivery channels. Through its Open eFinance Architecture?,
S1 offers a broad range of applications that empower financial institutions
to increase revenue, strengthen customer relationships and gain
competitive advantage. , S1 offers a broad range of applications
that empower financial institutions to increase revenue, strengthen
customer relationships and gain competitive advantage. Addionally,
through the Company’s professional services organization, S1 applications
can be implemented in-house or hosted in an S1 Data Center. Additional
information about S1 is available at http://www.s1.com.
