Edify and EnvoyWorldWide Announce Industry's First Integrated, Two Way Wireless Customer Management System
2001/07/23
Integrated offering adds multi-modal outbound communications capabilities to leading wireless customer interaction and campaign management solution
Hong Kong, 19 July 2001 —Edify Corporation, an S1 company (NASDAQ: SONE) and a global leader in multi-channel, self-service and assisted CRM solutions, today announced that the company has entered into a joint marketing agreement with EnvoyWorldWide Inc., the leading provider of enterprise application messaging solutions. Under the terms of the agreement, the parties will integrate Edify's wireless vCSR (virtual Customer Service Representative) customer interaction system with EnvoyWorldWide's EnvoyXpress one-to-many messaging platform to deliver the industry's first integrated, wireless customer management system.
More than one million wireless customers around the world currently use Edify vCSR systems to access company information and complete transactions. Now Edify and EnvoyWorldWide will offer enterprises the ability to also reach out to unlimited numbers of customers on a selective and proactive basis. Their combined product makes it possible for an enterprise to both initiate and receive high volumes of multi-channel customer messaging.
“Wireless communication was never intended to be an insular business,” said Jackal Ma, Managing Director of Edify Asia. “Historically, though, customer relationship and campaign management systems were built with a gulf between them. Inbound customer interactions were managed by one wireless system and outbound marketing campaigns were managed by another. Now, through this agreement with EnvoyWorldWide, we can integrate the two to deliver very large scale interactive solutions.”
Designed to meet the needs of the mobile and time-sensitive mBusiness economy, EnvoyXpress is EnvoyWorldWide's comprehensive, enterprise application messaging platform. Using EnvoyXpress, companies are able to quickly create and distribute messages simultaneously to the recipient's device of choice, track the delivery, and solicit a response from each recipient. Messages are delivered instantly, personally and simultaneously, helping companies slash operating costs, boost productivity, improve competitive advantage, and cultivate customer loyalty.
“Our agreement with Edify brings together two leaders in their fields for the development of innovative two-way customer management solutions. This agreement provides customers the ability to use wireless as a proactive, two-way marketing service and support medium addressing inbound and outbound communications,” said Alain Dasté, president and CEO of EnvoyWorldWide. “Now, companies can adopt a single integrated system and seamlessly, contact and respond to customers. The overall service is more effective, more efficient and more in line with customer requirements.”
Edify’s vCSR is a patented and award-winning technology that provides a unique ability to develop one-to-one solutions for maximizing self-service and agent-assisted customer interaction. The system can handle input and output from all channels — voice, web, fax, email, and wireless — and works seamlessly with existing desktop and legacy systems.
About Envoy Worldwide, Inc.
Headquartered in Billerica, Massachusetts, EnvoyWorldWide is the industry leader in solving the challenge of reaching professionals in today's mobile business environment. Leading companies worldwide are using EnvoyWorldWide's enterprise application messaging platform to distribute business-critical information to customers, employees, partners and suppliers via each recipient's preferred method of communication. Organizations use EnvoyXpress, EnvoyWorldWide's core service, for applications ranging from improved resource scheduling and proactive customer notification to product delivery and logistical support. EnvoyWorldWide's services help companies slash operating costs, boost productivity, improve competitive advantage, and cultivate customer loyalty. More information on EnvoyWorldWide can be found at www.envoyww.com.
About Edify Corporation
Edify develops customer interaction solutions for all customer contact channels. Enterprises worldwide use Edify's proven, open platform to integrate and manage their customers’ natural choice of web, voice, wireless and e-mail communications, strengthening customer relationships and enterprise profitability. Edify Corporation is headquartered in Santa Clara, Calif. with international offices in London, England, Sydney, Australia, Tokyo, Japan, and Hong Kong. Edify is a subsidiary of S1 Corporation (NASDAQ: SONE), the pioneer of Internet banking and today’s leading provider of innovative Internet-based financial services solutions. Additional information about Edify may be obtained by calling 408-982-2000 (USA), +61 2 9238 6862 (Australia), +81 3 5532 7258 (Japan), +852 2806 5700 (Hong Kong), or +44 162 885 0222 (Europe, Middle East, Africa) or via the World Wide Web at http://www.edify.com.
About S1 Corporation
S1 (Nasdaq: SONE), the pioneer of Internet banking, is a leading global provider of innovative eFinance solutions and services that are centered on banking, brokerage and insurance. centered on banking, brokerage and insurance.S1 is enabling financial service providers to create a complete Enterprise eFinance Experience? by delivering the tools necessary to meet the evolving demands of their customers across various lines of businesses, market segments and delivery channels. Through its Open eFinance Architecture?, S1 offers a broad range of applications that empower financial institutions to increase revenue, strengthen customer relationships and gain competitive advantage. , S1 offers a broad range of applications that empower financial institutions to increase revenue, strengthen customer relationships and gain competitive advantage. Addionally, through the Company’s professional services organization, S1 applications can be implemented in-house or hosted in an S1 Data Center. Additional information about S1 is available at http://www.s1.com.