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THE FUTURE OF BANKING IN
CHINA CONFERENCE
PUDONG SHANGRI-LA, SHANGHAI � 29-31 OCTOBER, 2001
2001/10/26
Conference Programme
Pre-Conference Workshop (29 October 2001)
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13:30 - 17:00
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Pre-conference Workshop:
"CRM taking new shape - A dedicated CSR per
customer, available 24 hours a day”
Mr Jackal Ma, Managing Director, Edify Asia
Global competition, decreasing interest spread
and increasing operating cost are some of the key issues surrounding
today’s banking industry. To maintain the profit margin and
lower cost, many organizations realize maintaining life-long
and profitable relationship with loyal customer is extremely
important. While increasing variety of delivery channels create
opportunities for new products and relationship with customers,
it also creates inconsistency in services and reduces the personal
touch required for maintaining life-long customers. In this
workshop, we’ll examine the new “vCSR” technology that would
allow us to re-humanize the customer interactions through all
the old and new delivery channels.
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Day One (30 October 2001)
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0900
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Welcome and Introduction to The Future of Banking
in China Conference 2001
Emmanuel Daniel, Founder, The Asian Banker.
Welcome Speech by the Chairman of the Shanghai
Banking Association
Opening Keynote Address:
Mr Xu Feng, Vice-Chairman, People’s Bank of China, Shanghai
Branch
Keynote Session:
“The Convergence of Banking, Insurance and Securities Worldwide”
Mr David J Beynon, President & CEO, John Hancock Life Assurance
Co Ltd
“Winners and Losers in the Transformation of
the Payments Industry today”
Mr Nicholas Odgen, Executive Chairman, Worldpay, United Kingdom.
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1030
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TEA BREAK
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1115
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Plenary 1: The Future of Payments in the
Virtual (Internet) World
“Building a National Payments Infrastructure
– Critical Success Factors from the Singapore Experience”
Mr Wee Tew Lim, Chief Executive Officer, Network
for Electronic Transfers (NETS), Singapore
“Building a Global Debit Programme - the Maestro
Experience”
Jonathan Gould, Senior Vice President, Business
Development, Maestro International
Dialogue
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1230
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LUNCH
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1430
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Concurrent Briefings on Operational Issues in Retail Banking
Today. (Delegates can choose the session they wish to attend)
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Concurrent Briefing 1
“The business implications of less than 100% data availability”
Mr Tom Zack, Vice Pesident, Product Marketing, Asia Pacific,
Hitachi Data Systems
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Concurrent Briefing 2
“Building a Business Case for Implementing Electronic Statement
Presentment”
Harry Chopra, Managing Director, Checkfree
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1530
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TEA BREAK
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1615
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Plenary 2: The Future of Competition in Banking in China
Dialogue
“Key competitive trends in global financial services that banks
in China have to be aware of in preparation for the WTO.”
Keith Irving, First Vice President, Head of Regional Banking
Research, Merrill Lynch International.
Dialogue
This Dialogue Session will include Mr Irving and invited senior
bankers in China.
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