Rockwell FirstPoint Contact 诚聘

发布日期：2002年09月23日
有效期：30天

Solutions and services from Rockwell FirstPoint Contact

Rockwell FirstPoint Contact offers complete contact center solutions and services that provide high availability and apid response, centralized management and access to in-depth information from multiple resources. Our proven solutions help organizations of all sizes maximize opportunities and minimize risk starting at the first point of customer contact.

Rockwell FirstPoint Contact solutions feature an open interaction infrastructure for intelligent customer contact that supports superior service while decreasing the time and cost required to bring new services to market.

FirsPoint Enterprise 2002 is the solution of choice for companies where customer contact is central and essential to the viability of their business. FirstPoint Enterprise 2002 can be purchased as a complete solution and can be customized with optional enhanced features and capabilities.

FirstPoint Business Edition contains all of the features that small to mid-sized businesses need to take customer contact to the next level. It is an intelligent, open solution that maximizes contact opportunities with minimal infrastructure investment.

FirstPoint Solution Services provides the means to support your customer relationship strategies with consulting services for planning, designing and implementing both Rockwell FirstPoint Contact suite solutions and best-of-breed partner solutions.

Opening: Sales Engineer - China

Job Objectives: This role provides pre-sales and technical support to the Business Development Managers and Channel Partners. From a technical perspective the role becomes the pivotal contact point for all technical/architectural support provided prior to the sale of a solution containing RFPC technology.

Key Tasks:

1. Represent RFPC technology to the Channel and End Users with the aim to increase actual and potential Sales for RFPC. Tasks will include:

• Presentations to channel, customers, prospects, and staff.

• Demonstrations of RFPC Technology.

• Attend both Pre- and Post-Sale channel/end user Meetings.

• Manage the technical relationship with customers/partners.

• Investigate and propose technical solutions to end user requirements.

2. Support Rockwell Sales people and BDM’s in the following:

• Proposal Development.

• Call Centre (ACD, IVR, CTI, etc.) Solution Design and Architecting

• System Configuration Requests and Vaildation

• Pricing Requests and validation.

• Prospect/Customer Meetings.

• Presentations and Demonstrations.

• Pre-Sales technical assistance.

3. Support Tender Requests/ RFI’s/RFP’s . This will include:

• Responding to Tender and compliance questions.

• Architecting and Formulating a competitive technology solution

• Bid Managing tender Responses.

• Co-ordinating resources both local and international to ensure Tender dead lines are met.

4. Develop the technical pre-sales competency resident in the Channel Partners. This will include:

• Delivering Rockwell Product Training.

• Supporting Channel Tender Responses.

• Assisting Channel Pre-Sales Personnel in Pre-Sales activities

• Provide in-depth technical input into the Channel and Channel Account Managers.

5. Other tasks required by this role include:

• Support marketing and sales initiatives which may require a Sales Engineering input.

• Carry out other tasks/projects as required by the 'Manager' and/or the Executive Team.

• Ensure the Company's Health and Safety Policy is understood by yourself and act accordingly.

• Be aware of the Company's Quality Policy and comply with Quality Procedures applicable to the above responsibilities.

Reports to: Business Development Manager, China

Location: Beijing, China

Supporting Information:

• At least 4-year experience in Telecommunication/IT industry

• Good English

• Requires the ability to travel.

• Highly dynamic environment, the applicant needs to be flexible in outlook.

• Requires an extremely positive outlook/attitude.

• Role will include after hours work at times.

E-mail:tzhou@ra.rockwell.com

TEL: 10-65182535ext.3548

    《CTI论坛》是CTI及呼叫中心应用领域的垂直门户网站，主要受众对象是所有从事CTI及呼叫中心产业的从业人员，包括语音板卡商、系统集成商、各行业应用运营商、 外包服务商等等。

    本网站人才招聘栏目是专门为各企业招聘CTI及呼叫中心技术、市场、管理等各方面人才而特设的，目的是促进本产业内的人才交流。相比在一般媒体上的招聘广告，具有人才范围集中、命中率高的显著特点。

    如您的企业想在本栏目刊登人才招聘广告，请直接与我们联系。

    E-mail: