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CTI、呼叫中心、CRM图书
| 电话会议 - 完全手册 Audio Teleconferencing- The Complete Handbook |
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| UnPBX - 新一代通信服务器应用指南 The UnPBX - The Complete Guide to the New Breed of Communications Servers |
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| 了解JAVA电话技术 Understanding Java Telephony |
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| Windows电话技术奥秘 Secrets Of Windows Telephony |
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| 了解因特网语音技术 Understanding The Voice-Enabled Internet |
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| 337个语音技术应用 337 Killer Voice Processing Applications |
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| 客户服务器环境下的计算机电话 Client Server Computer Telephony |
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| 1001个计算机电话的要点，秘诀和捷径 1001 Computer Telephony Tips, Secrets and Shortcuts |
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| SCSA: 计算机电话中应用数字计算系统结构（SCSA总线）的完全手册 SCSA: The Complete Reference To Using Signal Computing System Architecture in Computer Telephony |
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| 呼叫中心字典--呼叫中心技术和操作完全指南 |
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| Newton 通信字典 |
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| 呼叫中心客户服务培训手册 |
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| 呼叫中心手册 Call Center Handbook |
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| 呼叫中心展望 |
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| 呼叫中心管理 |
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| CISCO分组语音与数据集成 Cisco Packetized Voice and Data Integration |
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| 计算机语音技术：识别，压缩，合成 Computer Speech : Recognition, Compression, Synthesis |
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| 计算机电话探秘 Computer Telephony Demystified |
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| CTI-计算机电话集成 Computer Telephony Integration |
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| CT策略 |
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| CTI解决方案和系统：如何运用计算机和电话集成 CTI Solutions and Systems: How to Put Computer Telephony Integration to Work |
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| 语音识别原理 Fundamentals of Speech Recognition |
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| 在线用户服务 Online Customer Care |
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| 分组技术：呼叫中心和CTI Pocket Technology: Call Centers and CTI |
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| ATM：异步传输模式 ATM: Asynchronous Transfer Mode |
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| 理解呼叫中心 Call Center Savvy |
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| SUN平台上的计算机电话技术 Computer Telephony On The Sun Platform |
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| 通过电话为客户提供服务 Customer Service Over The Phone |
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| 如何构建面向客户的呼叫中心 |
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| 数据通信网络审计 Data Communications Networking Auditing |
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| 容错计算机：如何选购工控机 Fault Resilient PCs: How To Choose Industrial Grade PCs |
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| 宽带网络中的帧、分组和信元 Frames, Packets, & Cells For Broadband Networks |
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| 如何构建家庭/小型办公室 How To Cable The Home Office/Small Office |
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| 如何编写通信电缆系统的RFP |
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| 光纤和同轴电缆混合网络 |
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| 基于INTERNET和计算机的传真 Internet & Computer Based Faxing |
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| ISDN：ISDN使用指南 ISDN - A Practical, Simple, Easy-To-Use Guide To Getting Up And Running On ISDN |
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| 优化呼叫中心性能 Maximizing Call Center Performance |
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| PC电话 PC Telephony |
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| 预测拨号技术基础 Predictive Dialing Fundamentals |
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| T-1网络 T-1 Networking |
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| 如何释放呼叫中心综合压力症 Tele-Stress - Relief For Call Center Stress Syndrome |
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| 电信费用管理 Telecom Expense Management |
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| 轻松完成通信项目 Telecommunications Projects Made Easy |
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| 测试计算机电话系统和网络 Testing Computer Telephony Systems And Networks |
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| 话务台完全手册 The Complete Help Desk Guide |
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| 国际回叫手册 The International Callback Book |
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| MVIP The MVIP Book |
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| 电信专业人员 Internet手册 The Telecom Professional's Guide To The Internet |
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| 电话学手册 The Telephony Book |
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| 了解 Internet上的语音技术 Understanding The Voice Enabled Internet |
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| Unix 计算机电话 Unix Computer Telephony |
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| 电视会议 Videoconferencing: The Whole Picture |
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| Visual Basic 电话技术 Visual Basic Telephony--Using Off-The-Shelf Components To Build Windows-Based Computer Telephony Applications |
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| 帧中继语音 Voice Over Frame Relay |
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| 如何选购电话系统 Which Phone System Should I Buy? |
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| 如何选择电话服务商 Which Telephone Service Provider |
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| Windows 电话系统 Windows Telephony |
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