Audio Teleconferencing- The Complete Handbook  by Edwin Margulies, 420 Pages  First Edition July 1997  $34.95, Code P81001

This book is a straightforward guide to productivity and success with audio teleconferencing. All business planners, telecom professionals and team leaders should read this book. The text is application and customer story focused. You will learn how the top companies are harnessing this technology to win business and please and keep customers. You will learn how computer telephony enhancements are putting teleconferencing into the mainstream for hot apps in Corporate Productivity, Customer Services & Support, Crisis Management, Disaster Recovery, Healthcare and Financial Services, Distance Learning, Help Desk and Workgroup Productivity. The book also includes teleconferencing tips, toll fraud dollar savers, cost avoidance models and rent vs. buy scenarios.