CRM技术白皮书(三)

来自供应商的白皮书(White Papers from the CRM Vendors)

通用公司应用Mapoleon软件:汽车经销
Napoleon Software for the Generals: Automotive Dealerships
Strategic Connections Inc.

案例研究:Arbella改变接近客户的方式
Case Study: Changing the Way Arbella Approaches Customers
Paragren Technologies

Case Study: Fujitsu Network Communications Wires Up Ideal Sales Automation Solution
Baan Company

The Competitive Advantages of Web-Powered Sales Automation™
UpShot

Contact Management: Give 'Em What They Want
Recognition Systems

Critical Steps to Successful Customer Relationship Management
MarketForce

The CRM Phenomenon
Magic Software Enterprises

Customer Relationship Management - The Competitive Edge Businesses Need and Can't Afford to Miss
Commence Corporation

The Customer Relationship Revolution - A Methodology for Creating Golden Customers
eLoyalty

Customer Service for eCommerce Companies
eGain Communications Corp.

Data Synchronization for Sales Automation: Key Criteria for Evaluating Sales Automation Software
SalesLogix

Designing and Delivering Effective Sales Training Programs
OnTarget, Inc.

Electronic Business Relationship Management (eBRM): Fusing Customer Relationship Management, Partner Relationship Management and eCommerce
Pivotal Corporation

Enabling the Customer Relationship Management Revolution
Carleton

Enhancing Customer Relations -- The Secret of Sustaining Success
Global Groupware Solutions

"Extended Enterprise Applications" Spotlight Report: Opportunities for Project-Based Service Providers
Cherry Tree & Co.

Front Office Automation in the Consumer Goods Industry
Thinque Systems

Future Selling: Customer Centricity Drives Revenue Growth
Glyphica

Janna Enterprise Suite Products Overview and Reviewer's Guide
Janna Systems Inc.

The Key to Customer Loyalty
Applix Inc.

Keys to a Successful Campaign Management Implementation
Prime Response, Inc.

Magic for E-Commerce
Magic Software Enterprises

Microsoft SQL Server 7.0 and Macola Progression ERP - A Combination You'll Never Outgrow
Macola Software

Multi-Channel Customer Management Solutions: Making Sense of the Operational Issues and Deployment Alternatives
eLoyalty

Navigating the Marketing Automation Minefield
Saligent Software High-Yield Marketing

NCR: Beyond Hardware to Customer Solutions
Walker Information

The New E-Business Analysis Imperative: An In-Depth Report on Broadbase EPM - Determining the ROI of Customer-Centric Analytic Applications
Broadbase

Oracle Front Office Applications: Enabling Customer-Responsive Enterprises
Oracle

Outsourcing Field Sales Operations
First Technology Sales, Inc.

Partner Relationship Management (PRM) for Enhanced Extended Enterprise Team Selling
ChannelWave Software, Inc.

The Power of eCRM - A Primer on the Five Engines of eCRM
Microstrategy Inc.

Progression Series 7.5
Macola Software

The Quintus WebCenter Difference: A Web-Centric Approach for Customer Service
Quintus Corporation

Replace Telesales with Bidirectional, Personalized, Sequenced email
E-Contacts.com

The Silknet eBusiness System
Silknet Software

Smart Bots: Solutions for the Networked Economy
Artificial Life, Inc.

Strategic Business Solutions with GoldMine FrontOffice 2000
GoldMine Software Corporation

System Architecture Requirements of Online Customer Service
eGain Communications Corp.

Thinking Outside the (Check)Box
Claritech Corporation

Using Marketing Automation to Build a Bridge Between Marketing and Sales
Saligent Software High-Yield Marketing

Using ShowCase for Professional Presentations
InterVision

Weighing Your Options on Web Surveying? Look, then Leap
Walker Information

Who's on the Bench
Account4.com

Why Customer Care Will Drive the Growth of Web-Based Banking
Silknet Sof