CRM技术白皮书(三)
来自供应商的白皮书(White
Papers from the CRM Vendors) 通用公司应用Mapoleon软件:汽车经销 Napoleon
Software for the Generals: Automotive Dealerships Strategic Connections
Inc. 案例研究:Arbella改变接近客户的方式 Case Study:
Changing the Way Arbella Approaches Customers Paragren Technologies
Case Study: Fujitsu Network Communications Wires
Up Ideal Sales Automation Solution Baan Company The
Competitive Advantages of Web-Powered Sales Automation UpShot Contact
Management: Give 'Em What They Want Recognition Systems Critical
Steps to Successful Customer Relationship Management MarketForce The
CRM Phenomenon Magic Software Enterprises Customer
Relationship Management - The Competitive Edge Businesses Need and Can't Afford
to Miss Commence Corporation The
Customer Relationship Revolution - A Methodology for Creating Golden Customers
eLoyalty Customer Service
for eCommerce Companies eGain Communications Corp. Data
Synchronization for Sales Automation: Key Criteria for Evaluating Sales Automation
Software SalesLogix Designing
and Delivering Effective Sales Training Programs OnTarget, Inc.
Electronic Business Relationship Management
(eBRM): Fusing Customer Relationship Management, Partner Relationship Management
and eCommerce Pivotal Corporation Enabling
the Customer Relationship Management Revolution Carleton Enhancing
Customer Relations -- The Secret of Sustaining Success Global Groupware
Solutions "Extended Enterprise
Applications" Spotlight Report: Opportunities for Project-Based Service Providers
Cherry Tree & Co. Front Office Automation
in the Consumer Goods Industry Thinque Systems Future
Selling: Customer Centricity Drives Revenue Growth Glyphica
Janna Enterprise Suite Products Overview
and Reviewer's Guide Janna Systems Inc. The
Key to Customer Loyalty Applix Inc. Keys
to a Successful Campaign Management Implementation Prime Response,
Inc. Magic for E-Commerce
Magic Software Enterprises Microsoft
SQL Server 7.0 and Macola Progression ERP - A Combination You'll Never Outgrow
Macola Software Multi-Channel
Customer Management Solutions: Making Sense of the Operational Issues and Deployment
Alternatives eLoyalty Navigating
the Marketing Automation Minefield Saligent Software High-Yield Marketing
NCR: Beyond Hardware to Customer Solutions
Walker Information The New
E-Business Analysis Imperative: An In-Depth Report on Broadbase EPM - Determining
the ROI of Customer-Centric Analytic Applications Broadbase
Oracle Front Office Applications: Enabling Customer-Responsive
Enterprises Oracle Outsourcing
Field Sales Operations First Technology Sales, Inc. Partner
Relationship Management (PRM) for Enhanced Extended Enterprise Team Selling
ChannelWave Software, Inc. The
Power of eCRM - A Primer on the Five Engines of eCRM Microstrategy
Inc. Progression Series 7.5
Macola Software The Quintus
WebCenter Difference: A Web-Centric Approach for Customer Service Quintus
Corporation Replace Telesales with
Bidirectional, Personalized, Sequenced email E-Contacts.com
The Silknet eBusiness System
Silknet Software Smart
Bots: Solutions for the Networked Economy Artificial Life, Inc.
Strategic Business Solutions with
GoldMine FrontOffice 2000 GoldMine Software Corporation System
Architecture Requirements of Online Customer Service eGain Communications
Corp. Thinking Outside the
(Check)Box Claritech Corporation Using
Marketing Automation to Build a Bridge Between Marketing and Sales Saligent
Software High-Yield Marketing Using
ShowCase for Professional Presentations InterVision Weighing
Your Options on Web Surveying? Look, then Leap Walker Information
Who's on the Bench Account4.com
Why Customer Care Will Drive the Growth
of Web-Based Banking Silknet Sof
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