来自供应商的白皮书（White Papers from the CRM Vendors）
通用公司应用Mapoleon软件：汽车经销
Napoleon
Software for the Generals: Automotive Dealerships
Strategic Connections
Inc.
案例研究：Arbella改变接近客户的方式
Case Study:
Changing the Way Arbella Approaches Customers
Paragren Technologies
Case Study: Fujitsu Network Communications Wires
Up Ideal Sales Automation Solution
Baan Company
The
Competitive Advantages of Web-Powered Sales Automation™
UpShot
Contact
Management: Give 'Em What They Want
Recognition Systems
Critical
Steps to Successful Customer Relationship Management
MarketForce
The
CRM Phenomenon
Magic Software Enterprises
Customer
Relationship Management - The Competitive Edge Businesses Need and Can't Afford
to Miss
Commence Corporation
The
Customer Relationship Revolution - A Methodology for Creating Golden Customers
eLoyalty
Customer Service
for eCommerce Companies
eGain Communications Corp.
Data
Synchronization for Sales Automation: Key Criteria for Evaluating Sales Automation
Software
SalesLogix
Designing
and Delivering Effective Sales Training Programs
OnTarget, Inc.
Electronic Business Relationship Management
(eBRM): Fusing Customer Relationship Management, Partner Relationship Management
and eCommerce
Pivotal Corporation
Enabling
the Customer Relationship Management Revolution
Carleton
Enhancing
Customer Relations -- The Secret of Sustaining Success
Global Groupware
Solutions
"Extended Enterprise
Applications" Spotlight Report: Opportunities for Project-Based Service Providers
Cherry Tree & Co.
Front Office Automation
in the Consumer Goods Industry
Thinque Systems
Future
Selling: Customer Centricity Drives Revenue Growth
Glyphica
Janna Enterprise Suite Products Overview
and Reviewer's Guide
Janna Systems Inc.
The
Key to Customer Loyalty
Applix Inc.
Keys
to a Successful Campaign Management Implementation
Prime Response,
Inc.
Magic for E-Commerce
Magic Software Enterprises
Microsoft
SQL Server 7.0 and Macola Progression ERP - A Combination You'll Never Outgrow
Macola Software
Navigating
the Marketing Automation Minefield
Saligent Software High-Yield Marketing
NCR: Beyond Hardware to Customer Solutions
Walker Information
Oracle Front Office Applications: Enabling Customer-Responsive
Enterprises
Oracle
Outsourcing
Field Sales Operations
First Technology Sales, Inc.
Partner
Relationship Management (PRM) for Enhanced Extended Enterprise Team Selling
ChannelWave Software, Inc.
The
Power of eCRM - A Primer on the Five Engines of eCRM
Microstrategy
Inc.
Progression Series 7.5
Macola Software
The Quintus
WebCenter Difference: A Web-Centric Approach for Customer Service
Quintus
Corporation
Replace Telesales with
Bidirectional, Personalized, Sequenced email
E-Contacts.com
The Silknet eBusiness System
Silknet Software
Smart
Bots: Solutions for the Networked Economy
Artificial Life, Inc.
Strategic Business Solutions with
GoldMine FrontOffice 2000
GoldMine Software Corporation
System
Architecture Requirements of Online Customer Service
eGain Communications
Corp.
Thinking Outside the
(Check)Box
Claritech Corporation
Using
Marketing Automation to Build a Bridge Between Marketing and Sales
Saligent
Software High-Yield Marketing
Using
ShowCase for Professional Presentations
InterVision
Weighing
Your Options on Web Surveying? Look, then Leap
Walker Information
Who's on the Bench
Account4.com
Why Customer Care Will Drive the Growth
of Web-Based Banking
Silknet Sof