CRM技术白皮书（四）从客户管理中获益
Profiting
From Customer Management
Valoris Abram Hawkes 测量客户忠诚度
Measuring
Customer Loyalty
Valoris Abram Hawkes eCRM运用于企业的全过程
eCRM
for the Life of Your Business
By SIDEWARE www.sideware.com 本地政府重新思考客户服务的内涵
A
Foundamental Rethinking of Customer Service in Local Government
By Paul
Haynes and Jone white 进化到eCRM：如何优化你和你的客户之间的交互关系
Evolving
to eCRM:
How to Optimize interactive relationships between you and your customers
By
Andy Frawley, CEO of Boston-based Xchange, Inc. 客户关系革命
- 建立重要客户的方法学
The Customer Relationship Revolution - A Methodology for Creating
Golden Customers
eLoyalty 在企业中环境中客户关系的管理
- 金融业案例 -
Management of Customer Relationship In Business Media
- The Case
of the Financial Industry -
NetAcademy: www.netacademy.org
客户关系管理：市场，销售和服务变革指南
德勤管理咨询公司
Customer
Relationship Management
A Guide to Marketing, Sales, and Service Transformation
Deloitte
Consulting .COM公司生存指南
The Dotcom
Survival Guide
Create Good 客户数据集成：实现客户关系管理的承诺
Customer
Data Integration: Realizing the Promise of Customer Relationship Management
Acxiom
Corpor
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