从客户管理中获益
Profiting
From Customer Management
Valoris Abram Hawkes
测量客户忠诚度
Measuring
Customer Loyalty
Valoris Abram Hawkes
eCRM运用于企业的全过程
eCRM
for the Life of Your Business
By SIDEWARE www.sideware.com
本地政府重新思考客户服务的内涵
A
Foundamental Rethinking of Customer Service in Local Government
By Paul
Haynes and Jone white
进化到eCRM：如何优化你和你的客户之间的交互关系
Evolving
to eCRM:
How to Optimize interactive relationships between you and your customers
By
Andy Frawley, CEO of Boston-based Xchange, Inc.
在企业中环境中客户关系的管理
- 金融业案例 -
Management of Customer Relationship In Business Media
- The Case
of the Financial Industry -
NetAcademy: www.netacademy.org
客户关系管理：市场，销售和服务变革指南
德勤管理咨询公司
Customer
Relationship Management
A Guide to Marketing, Sales, and Service Transformation
Deloitte
Consulting
.COM公司生存指南
The Dotcom
Survival Guide
Create Good
客户数据集成：实现客户关系管理的承诺
Customer
Data Integration: Realizing the Promise of Customer Relationship Management
Acxiom
Corpor