2009中国最佳呼叫中心入围、获奖企业：飞翱（上海）商务咨询有限公司

2009/10/15

飞翱（上海）商务咨询有限公司

1. 公司介绍

　　 成立于1997年的飞翱集团，是中国领先的外包联络中心服务供应商，客户遍及多种行业及领域。从顾客服务到外拨营销管理，从电邮处理到门户网站内容管理，我们提供全方位整合型的解决方案。通过遍布于大中华地区各地的联络中心，飞翱集团能够帮助客户完美结合人，流程和技术，令客户的投资得到最大的回报。

　　 飞翱集团植根于大中华地区，对北亚市场及文化有深入的了解。凭借丰富的经验，区域服务的执行能力以及一系列创新服务，我们能够为客户度身定制专业灵活的解决方案并有效实施，能帮助客户高效完成关键的BPO/CRM目标，提高顾客满意度及留存率，实现顾客回报及收益率的最大化。

　　凭经验，创新意，由心沟通，飞翱集团是您值得信赖的联络中心服务伙伴。

2.背景档案

• 成立于1997年5月
• 总部位于上海
• 员工超过1800人
• 在大中华地区拥有4个运营中心，包括上海，香港，台北以及大连
• 提供多语种服务，如普通话，粤语，闽南语，上海话，英语，日语以及韩语
• 每月处理个案订单超过200万件
• 与全球超过20个跨国企业缔结了长期合作伙伴关系

1. Company Profile

Founded in 1997, 800 TeleServices is Greater China’s leading outsourcing contact center service provider, supporting the entire customer dynamic. We deliver fully integrated solutions, from customer service support to telemarketing sales management; from Email handling to internet content management. Through our regional contact centers in Greater China, 800 TeleServices provides optimal people, processes, and technology to maximize our patrons’ returns on investments.

Anchored in Greater China with a strong understanding of North Asian markets and societies, our experience, regional capacity, and suite of innovative services give us the expertise and flexibility to design and implement customized solutions that help our clients perform critical BPO/CRM tasks as effectively and efficiently as possible, increasing customer satisfaction and retention, and maximizing customer returns and profitability.

Experience, innovation, and human touch make 800 TeleServices a trusted contact center services partner.

2. Fact Files

• Founded in May 1997
• Headquarters in Shanghai
• Employs 1,800+ employees
• 4 operation centers across Greater China, including Shanghai, Hong Kong, Taipei, and Dalian
• Supports Mandarin, Cantonese, Minanese, Shanghainese, English, Japanese, and Korean
• Over 2 million transactions per month
• Long term service partner of over 20 international conglomerate clients