2009中国最佳呼叫中心入围、获奖企业:广州诚伯信息有限公司

2009/10/15

广州诚伯信息有限公司
Guangzhou Channelbeyond Customer Care Co., Ltd.

  成立于1997年的广州诚伯信息有限公司(或称“诚伯公司”、“诚伯”)是国内较早提供专业外包式呼叫中心服务的企业。立足于“为客户提供更加优质的服务,以创造更大价值”的宗旨,诚伯公司在过去十年多的时间不断完善其技术设备,创新解决方案、优化管理流程以及建设更受员工推崇的企业文化,使我们的业务不断发展进步。

   在不断前进的过程中,诚伯公司的产品结构已由单一的呼入热线咨询类业务扩大到呼入销售类、呼出关怀和电话营销类。配合不断更新的技术和设备以及稳步提升的优异的服务品质,使我们赢得了多个国内、外知名的企业成为我们长期合作的客户,我们的服务范围已从广东扩展到全中国、东南亚、澳洲以及美洲。

   诚伯公司除电话处理这一主营业务外,我们还提供与呼叫中心运营相关的周边业务,如人力资源租赁(劳务外派)、呼叫中心运营提升顾问计划、呼叫中心运营前期和进步培训计划、呼叫中心系统方案设计、呼叫中心系统集成和建设、呼叫中心场地布局设计等等。以诚伯公司多年大规模呼叫中心运营的经验,我们能为客户提供更加之适合客户需求的解决方案,我们更愿意将我们累积的知识和运营经验与呼叫中心行业分享,共同促进整个呼叫中心产业的发展和进步。

   “唯有专一才能专业”,诚伯无论在过去还是在未来都一如既往潜心于呼叫中心行业的运营和发展,并将创造更加优异的服务品质和为客户创造更大价值作为己任。秉承“服务以诚、行业之伯”价值观,我们将不断进取。

   选择诚伯,选择成功!

Founded in 1997, Guangzhou Channelbeyond (CB) Customer Care Co., Ltd. is a pioneer professional customer service provider in call center outsourcing industry. Being a leader in this field, CB is committed to the provision of customized solutions to and creation of utmost values for its clients. CB keeps improving its technology, innovative solutions, optimize management process, as well as a more humane corporate culture in the past 10 years, so that CB’s business keep developing and progressing.

CB’s products include hotline calls, inbound call sales, customer care and telemarketing. Keep Innovating technology and product CB got several domestic and foreign well-known enterprises and extended it’s services from Guangdong to China, Southeast Asia, Australia and USA.

Not only offers the core business calls handled, CB also provides the related services of call center operation such as HR outsourcing, call center operating diagnosis and consultancy, pre-operating and promoted training plan, call center technical solution design, call center system integration and setup, call center site layout design and so on. More than 10 years large-scale call center operation experience, CB can offer more suited sulutions to the customer’s needs, and hope to share the operation experience and knowledge to the call center industry and promoting the entire call center industry development.

We trust “Concentration made us more professional”, CB always focuses on the outsourced operating and developing of call center, our mission is to provide value by providing seamless services.
Channelbeyond is your best choice.