2009中国最佳呼叫中心入围、获奖企业：广东鸿联九五呼叫中心
2009/10/15
广东鸿联九五信息产业有限公司
广东鸿联九五呼叫中心
广东鸿联九五信息产业有限公司成立于1998年，是北京鸿联九五信息产业有限公司下属子公司（中国中信集团旗下一级子公司），公司注册资本1000万元；公司拥有中华人民共和国工业和信息化部颁发的多项全国范围增值电信业务经营许可证及特服号码资源，主要从事增值电信业务与呼叫中心外包业务。
广东鸿联九五呼叫中心自2001年建成，秉承“服务锲而不舍、品质力臻卓越”的服务宗旨，为客户提供卓越的呼叫中心外包服务。
经过九年的发展，目前广东鸿联九五呼叫中心总人数已达3000人，一年以上工作经验的人员占比达到70%，大专以上学历占比为50%以上，同时拥有了一支近200人的运营管理团队，在运营流程与管理机制的不断完善下，为呼叫中心业务发展奠定基础。目前广东鸿联九五呼叫中心的自有座席资源由初建立时的70多个发展至目前的1100个，呼叫中心交换系统与CTI平台均属国际先进的AVAYA品牌，选用上海宇高录音系统、AVAYA国内指定合作伙伴过河兵公司提供的ELITE客户端系统。目前呼叫中心业务种类包括人员外派、电话营销、话务外包、培训代理、座席外包以及呼叫中心的组建及运营等，几乎涵盖了呼叫中心的所有业务范围，同时随着市场拓展力度加大，目前业务范围由广东省内向省外辐射，已在广西、江西、江苏等省市开展呼叫中心外包业务。目前的主要合作伙伴为中信银行信用卡中心、中国移动通信集团广东有限公司、深圳市公安局出入境管理处、中国移动通信集团广西有限公司、江西电信、江苏电信等。
Founded in 1998,Guangdong HL95 Information Industry Co., Ltd. is a subsidiary of Beijing HL95 Information Industry Co., Ltd. (a subsidiary of China CITIC Group).It has a registered capital of 10 million yuan,and it has a number of nationwide value-added telecommunications business license which was issued by Ministry of Industry and Information Technology of the People’s Republic of China and special service number code resources; primarily engaged in value-added telecommunications services and call center outsourcing business.
Built since 2001,GDHL95 call center, adhering to the principle of "Perseverance service,excellent quality", provides customers with superior call center outsourcing services.
After nine years of development,GDHL95 call center now has reached a total number of 3,000 staff, 70% of which have the work experience over 1 year, while 50% of which have college degree or above, meanwhile,it has an operational management team of about 200 people,which consolidates the foundation for the development of call center operations,cooperating with the improvement of operational processes and management mechanism.
Built since 2001,GDHL95 call center, adhering to the principle of "Perseverance service,excellent quality", provides customers with superior call center outsourcing services.At present, GDHL95 call center’s own seat resources has reached the current 1,100 seats from 70 seats of its establishment,and it chooses the world well-known AVAYA brand for its exchange system and CTI platform,and uses the Shanghai Yugao recording system and the ELITE client system—the official partner of AVAYA（domestic）.
The current types of GDHL95 call center business, including personnel assignments, phone marketing, traffic outsourcing, training of agents, agent call center outsourcing, and the formation and operation, etc.. The current types of call center operations, including personnel assignments, phone marketing, traffic outsourcing, training of agents, agent call center outsourcing, and the formation and operation, etc., covering almost all call center business.Furthermore, with the efforts to develop the market, the scope of outsourcing business has radiated from Guangdong to Guangxi, Jiangxi, Jiangsu and other provinces and municipalities. The current main partners of GDHL95 including the CITIC Bank Credit Card Center, China Mobile Group Guangdong Co., Ltd., the Exit-Entry Administration Department of Shenzhen Public Security Bureau , China Mobile Communications Group Guangxi Co., Ltd., ,Jiangxi Telecom, Jiangsu Telecom, etc.