2009中国最佳呼叫中心入围、获奖企业：康佳集团呼叫中心

2009/10/15

康佳集团股份有限公司呼叫中心
康佳集团呼叫中心

　　 康佳集团全球呼叫中心位于安徽滁州经济开发区，所在地安徽省滁州市是一座发展迅速的新兴工贸旅游城市，山青水秀，资源丰富，交通便捷，区位优越。

　　 康佳集团全球呼叫中心是康佳集团重要的战略功能部门，是康佳集团对外服务的窗口。其整合了原有分散于全国各地的客户服务电话中心，并以五大生产基地、40多个分公司、180多个服务站、3000多家维修网点、数千名技术工程师作为强有力的后台，采取分布式营运、集中式管理，随时提供全方位、全过程、全时段的无忧服务。

　　 康佳集团全球呼叫中心现有员工近300人，占地2000平方米，累计投资2000余万，采用先进的电信级通讯技术平台，规划座席500个，是目前国内业界最大呼叫中心平台！并设有异地灾备中心，运用专业、严谨、科学的工作流程，秉承康佳“用心创造感动、专业铸造卓越”的服务理念，推行“大拇指”服务工程，集中受理客户服务需求，统一协调全国服务站点、产品生产销售以及管理部门，为康佳客户提供7*24小时不间断、高质量和高效率的“一站式”服务。

　　 康佳集团全球呼叫中心依托康佳先进、科学的管理理念及资源，贯彻落实“价值经营”策略，对内承接康佳全线产品的售后及咨询等服务及产品直销与支持工作，对外将提供自营或受托管理呼叫中心业务，以及有偿售后服务、技术咨询、软件开发、电子商务等业务。
世纪康佳，价值同享。面对未来，康佳集团全球呼叫中心全体员工将继续坚持“价值经营”策略，高举“创造卓越康佳、成就你我梦想”的文化大旗，超越自我、进取高远，向着打造世界级中国企业，提供业界一流服务的目标迈进。

发展历程回顾：

　　 2007年6月康佳集团在集团两位副总裁的带领下考察了滁州，并在市领导及兄弟单位的支持下，综合考虑各种因素选址落户滁州。

　　 2007年12月在滁州经济开发区开始试运营业。

　　 2008年7月15日，康佳集团呼叫中心揭牌仪式在深举行，这标志着康佳斥资千万打造的呼叫中心在奥运前夕正式启用。

Konka call center is located in Anhui Province，the Economic Development Zone Chuzhou. Rich resources and convenient transportation made Chuzhou become a rapidly emerging industry and trade tourist city，。

Konka call center is a important strategy function of Konka. It is the window of Konka for external services. It integrate the call center in here be scattered in coast to coast.As a strong background，there are five major production bases, more than 40 branch offices, more than 180 service stations, more than 3,000 repair outlets, thousands of skilled engineers. Adopt a distributed operation, centralized management, and stands ready to provide all-round, the whole process, at all times of worry-free service.

Konka call center, there are nearly 300 employees, covers an area of 2000 square meters, total investment of more than 2,000 million. The use of advanced communications technology platform, carrier-grade, planning seats 500,is the largest call center in China, currently. And there are remote Disaster Recovery Center, the workflow to our use of is professional, rigorous, scientific. Take orders the service concept " delighting you by heart, professional casting excellence" of konka, implementation the service engineering named “Thumb”, concentration accepted the services need of our customer, national Service Site for unified and coordinated, product sales and management departments, give the service to Konka customers for 7 * 24-hour, high-quality and high efficient "one-stop" services.

Konka call center holds advanced ideas of management as well as advanced resources, and carries out the “Value Management” strategy. On the one hand, Konka call center carries on the supporting works for after service, technology consultation and product sales; on the other hand, it provides self-support and outsourced employees, as well as paid services in the areas of after service, technology consultation, software development, e-business, etc.
In the future, Konka call center and its staffs will keep work hard, provide first class services to all the customers, and make Konka to be a world-class corporation.

The history of Konka call center

In June 2007, two vice-presidents of Konka Corporation reviewed the conditions and resources of Chuzhou, and chose to address the call center in Chuzhou at last.
In December 2007, Konka call center was pre-operated in Chuzhou economic development zone.

On 15th July 2008, the open ceremony of Konka call center was celebrated in Shenzhen, and this indicated that Konka call center was putted into formal use before 2008 Olympic Games.