2009中国最佳呼叫中心入围、获奖企业：万声呼叫中心

2009/10/15

山东万声通讯实业有限公司
万声呼叫中心

　　山东万声通讯实业有限公司，成立于1993年1月，注册资金4000万元，现有员工1300余人。是一家专注于呼叫中心外包应用、呼叫中心运营管理、呼叫中心人力资源和咨询培训领域的服务提供商。拥有工信部批准的呼叫中心和信息服务全国运营服务资质。业务布局于全国，在国内建立了三个全资子公司，二十个分支机构。在山东、河南、广西等省份建立了五大呼叫中心基地。

　　 16年来，万声通讯培养了一批作风严谨、业务过硬、经验丰富的专业人才；拥有丰富运营管理经验的管理团队和实务经验的一线团队。对CRM客户管理、呼叫中心实务有着深刻的理解。持续为客户提供专家级的服务。

　　 万声通讯所具备的专业能力及关键管理技术均为国际性企业所运用的最新观念与最佳典范。在作业管理、质量管理、信息安全、风险防范等方面形成流程和机制，以高品质的专业服务赢得客户之青睐，树立起万声通讯优质高效的服务口碑。

　　 万声通讯在全国各分支机构和五大呼叫中心基地的布局，能够快速在全国范围内调动其人力资源和技术优势，为客户部署和提供性价比最优的呼叫中心外包业务和人力资源解决方案，尽心尽力为客户提供持续完美的应用服务体验。以帮助我们的客户创造更好的商业价值。
我们的服务理念是：为客户提供优质、361度贴切服务。我们的目标不仅仅满足于客户的满意，更重要是提供361度的贴切服务，让客户从满意到感动。

Welsend Co.Ltd., founded in January 1993 with registered capital of 40 million Yuan, is a service provider focused on call center outsourcing, call center operation management, call center consulting and human resources training. The company is currently staffed with more than 1,300 employees, and the qualification for call center operation and nationwide information service by Ministry of Industry and Information Technology of the People’s Republic of China. With three wholly owned subsidiaries, twenty branches and five call center bases in Shandong, Henan, Guangxi and other provinces, the business of company spreads all over the country.

In the past 16 years, a number of rigorous, competent and experienced personnel and teams grow in the company. With the deep understanding of CRM and call center practice, they can always provide expert and excellent service to customs continuously.

Welsend，equipped with core competence and know-how, keep pace with the development of the latest international management ideas and practice. The processes and mechanisms in operation management, quality management, information safety, risk prevention and HRM，build into the core competence of company gradually. The company wins customs hearts and sets excellent reputation in industry by specialized service of high quality.

The national wide branches and five call center bases of Welsend make it possible for the company to swiftly mobilize its human resources and technology strengths to deploy and provide the optimal call center outsourcing service and HR solution for the customers, giving its customers a continuous and perfect application service experience as much as it can. This helps our customers create greater business value.

Our service concept is: To provide customers with appropriate services of 361 degrees and high quality. Our goal is not only to guarantee customer satisfaction, but also to provide 361-degree appropriate services in order to win customers impression instead of satisfaction.