2000年6月15日 CCNS新闻

CTI论坛翻译

Staffmark构造呼叫中心解决方案

Staffmark，一家雇员和咨询服务提供商，宣布其呼叫中心解决方案的构成。Staffmark呼叫中心解决方案提供补充雇员，现场雇员管理计划，和整体外包。雇员解决方案包括：呼入型雇员，用于客户服务，定单执行，帮助台，预约，和营销服务；呼出型雇员，用于线索生成（发现潜在客户），电话销售，和帐目管理；电子雇员，用于因特网电话支持，人工电子邮件响应，和实时协作聊天；管理和监督雇员。Staffmark呼叫中心解决方案也提供呼叫中心特殊培训计划，咨询服务，和战略联盟合作伙伴。

Staffmark Forms Call Center Solutions

Staffmark, a provider of staffing and consulting services, announced the formation of Call Center Solutions. Staffmark Call Center Solutions provides supplemental staffing, on-site managed staffing programs, and total outsourcing. Staffing solutions include: inbound staffing for customer service, order fulfillment, help desk, reservations, and marketing services; outbound staffing for lead generation, telesales, and account management; e-staffing for Internet phone support, live e-mail response, and real-time collaborative chat; and managerial and supervisory staffing. Staffmark Call Center Solutions also offers call center specific training programs, consulting services, and strategic alliance partnerships.


InfoUSA介绍呼叫中心数据工具

InfoUSA介绍Caller ID++, 一个全面e-CRM解决方案，通过改进的呼叫中心信息系统，增加b2B和b2C直销市场活动的效率和赢利能力。Caller ID++是一项专有技术，使客户可以在美国和加拿大直接访问infoUSA数据库的1200万商业信息和2.25亿的客户信息，并为呼叫中心操作人员提供关于呼叫者的有价值的实时信息。

InfoUSA Intros CC Data Tool

InfoUSA introduced Caller ID++, a turnkey e-CRM solution for increasing the efficiency and profitability of b2B and b2C direct marketing campaigns through improved call center information systems. Caller ID++ is a proprietary technology that enables customers direct online access to the infoUSA database of 12 million businesses and 225 million consumers in the U.S. and Canada and offers call center operators valuable real-time information on all callers.

Frost : 中部，东部欧洲WLL增速

中部和东部欧洲无线本地环路（WLL）市场的增长速度正在恢复，推动力来自该区域需求的增长，这些需求体现在为了鼓励经济发展而改进基础结构，和在全球市场上加强国家级的竞争能力。Frost & Sullivan（国际市场咨询公司）的一个新的研究结果显示“在WLL上，政府缺乏项目资金，私营网络运营商订约协商进展缓慢”，研究将WLL销售的上升归结于该区域电信基础结构和经济的增长。

Frost: Central, Eastern European WLL Picking Up Speed

Growth in the Central and Eastern European wireless local loop (WLL) market is picking up speed, boosted by the region's increasing need for improved infrastructure in order to foster economic development and to strengthen the nations' level of competitiveness in the global marketplace. "The lack of project financing by governments and private network operators slows contract negotiations for WLL," says a new study by Frost & Sullivan, the international marketing consulting company. The study attributes the rise in WLL sales across Central and Eastern Europe to the increasing correlation between telecommunications infrastructure and economic growth across the region.

Nice开发CEM “客户经验管理”

Nice系统公司宣布一个新的商业平台的开发和策略：客户经验管理（CEM）。CEM基于Nice的核心呼叫和数据获取能力和6个今天宣布的最初合作伙伴。平台中包括：Executive Connect，Nice公司创建，允许用户从任何地点拨入他们的交互中心，并且听到实际的客户/业务代表交互声音；由最近获得的Nice CenterPoint开发的数据采掘和分析技术；VoIP技术，来自新获得的STS软件公司；和CustomerSat.com开发的客户调查能力，这是Nice的一家合作伙伴。

Nice Developing CEM "Customer Experience Management"

Nice Systems announced the development of a new business platform and strategy: Customer Experience Management (CEM). CEM is based on Nice's core call and data capturing capabilities and six initial partnerships announced today. Included in the platform are Executive Connect, created by Nice to allow users to dial into their interaction centers from anywhere and listen to real customer/agent interactions; the data mining and analysis technologies developed by the recently acquired Nice CenterPoint; VoIP technologies from newly acquired STS Software; and customer survey capabilities developed by CustomerSat.com, a Nice strategic partner.

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