2000年6月16日 CCNS新闻

CTI论坛翻译

北电和eLoyalty提供主机解决方案

ELoyalty公司宣布与北电结盟，将其完整eCRM软件加入到eLoyalty的新的电子客户关系管理（eCRM）。通过这种与北电网络Clarify* 电子商业应用的关系，Loyalty Foundation公司可以为需要集成和管理多种客户交互渠道的客户提供一站购齐式服务，Loyalty Foundation是一家基于因特网的主机eCRM解决方案供应商，帮助公司快速和有效的测试和改进客户忠诚度。北电的Clarify eFrontOffice是Loyalty Foundation解决方案中的一个关键组成部分。

Nortel, eLoyalty To Deliver Hosted Solution

ELoyalty announced an alliance with Nortel to include its complete eCRM software in eLoyalty's new electronic Customer Relationship Management (eCRM) offering Loyalty Foundation. Through this relationship with Nortel Networks Clarify* eBusiness Applications, Loyalty Foundation provides a one stop shopping approach to the task of integrating and managing multiple channels of customer interactions. Loyalty Foundation is an Internet-based hosted eCRM solution that helps companies measure and improve customer loyalty quickly and effectively. Nortel's Clarify eFrontOffice is a key part of the Loyalty Foundation solution.

报告：Web协作工具渗透入客户支持

Ferris研究机构预测web协作技术将通过改进服务和降低费用推动下一代客户支持业务。早期应用者将是银行，旅游代理，软件制造商，和其他商业组织，使客户和支持人员浏览同一个文档可以快速解决问题，避免了多次联系。

Report: Web Collab Tools To Infiltrate Customer Support

Ferris Research forecasts that web collaboration technologies will drive next-generation customer support operations by improving service and lowering costs. Early adopters will be banks, travel agents, software manufacturers, and other businesses where enabling a customer and a support person to view the same document can resolve problems more quickly, with fewer iterations.

MCK购买PBX制造商“数字技术”公司

MCK通信公司已经获得私人拥有的数字技术公司，总费用包括大约$2400万的现金，股票和期权。DTI，开发PBX应用和增强的外围设备，为MCK提供重要的PBX协议技术和专门技术，使公司可以进一步增强其PBX产品套件。

MCK Buying PBX-Maker Digital Techniques

MCK Communications has acquired privately owned Digital Techniques for approximately $24 million in cash, stock and assumed options. DTI, which develops PBX applications and enhanced peripherals, provides MCK with significant PBX protocol technology and expertise that the company will use to further enhance its suite of PBX products.

Davox升级Unison到4.1版

Davox宣布，Unison 4.1，其呼出型活动管理解决方案的下一代产品，现在可以实用。Unison 4.1提供多种新的特征和功能，包括：Web 回叫和国内ISDN支持。这种增强对商业机构如银行，保险公司和服务机构特别有价值，他们从事广泛的电话营销和收集活动。

Davox Enhances Unison in 4.1

Davox announced that Unison 4.1, the next generation of its outbound campaign management solution, is now available. Unison 4.1 offers a variety of new features and functions including Web call-back and domestic ISDN support. These enhancements are especially valuable to businesses such as banks, insurance companies and service bureaus that undertake extensive telemarketing and collections campaigns.

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