2000年6月19日 CCNS新闻

CTI论坛翻译

Onyx进入巴西

Onyx软件公司宣布，通过与Softtek联盟，将其领先的客户中心电子商务应用扩展到巴西市场。Sonda和一个第三方公司也宣布，三个主要的销售和分销伙伴将共同承担销售和实施Onyx解决方案的工作。

Onyx Pushing Into Brazil

Onyx Software announced it will expand availability of its leading customer-centric e-business applications to Brazil through alliances with Softtek, Sonda and a third company yet to be announced, three major sales and distribution partners which will be co-responsible for selling and implementing Onyx solutions.

Pronexus支持Brooktrout媒体处理板

Pronexus，一家IVR和CT应用软件公司，已经扩展了他的VBVoice和VBFax开发工具套件，以支持Brooktrout技术公司的媒体处理板TR1000系列和TR114系列。这种集成可使开发人员通过配置在每块板上的语音和传真功能，构造高伸缩能力的通信解决方案。

Pronexus Supporting Brooktrout Boards

Pronexus, an IVR and CT applications company, has enhanced its VBVoice and VBFax development toolkits to support the TR1000 Series and TR114 Series of media processing boards from Brooktrout Technology. The integration allows developers to build highly-scaleable communications solutions with configurable voice and fax channel allocation on every board.

Chordiant调查：英国，欧洲在电子商务和CRM上意见分歧

英国的blue-chips比其在欧洲其他国家的公司更为热心于采用“鼠标加水泥”策略，这是根据Chordiant软件公司出版的对171家英国，德国和荷兰公司的调查得出的结论。然而，从调查中显示，在各个部门之间共享客户数据方面，英国作得最差。综合这两个因素说明英国公司正在发展的电子商务偏重与技术，与业务脱节，严重危及了客户服务的质量和连贯性。

Chordiant Survey: UK, Europe Diverging On E-Commerce, CRM

UK blue-chips are more eager to adopt a "clicks and mortar" strategy than their European counterparts, according to a qualitative survey of 171 British, German and Dutch organizations published by Chordiant Software. However, of the companies surveyed, the UK had the worst record when it came to sharing customer information between existing departments. The combination of these two factors suggests that UK companies are developing e-commerce divisions in technical isolation from existing operations, severely compromising quality and consistency of customer service.

Alliance系统公司引入I-Series

Alliance系统公司引入I-Series通信解决方案产品系列，一种全范围的开放结构系统。I-Series包括两个高功率系统 - 11000和9000 - 设计用于高密度呼叫中心平台，电信级网络，应用服务提供商和PBXs。在该系列中也包括2000应用服务器 - 一种高密度应用服务器，用来满足因特网服务提供商，应用服务提供商和总服务提供商日益增长的需要。

Alliance Systems Introduces I-Series
Alliance Systems introduced the I-Series Communications Solutions Family, a full range of open architecture systems. The I-Series includes two high power systems -the 11000 and 9000 - designed to serve as platforms for high-density call centers, carrier class networks, Application Service Providers and PBXs. Also included in the series is the 2000 Appliance Server - a high-density appliance server that meets the growing needs of Internet Service Providers, Application Service Providers and Total Service Providers.

消费者语音拨号在明尼苏达州实用

Philips语音处理公司宣布，Sleepy Eye电话公司的所有客户可以在语音激活拨号服务中使用他的语音识别技术。Sleepy Eye的客户现在可以摘起电话机，按 ** 并且说出他们想呼叫的姓名或位置。位于达拉斯的语音识别供应商处于看好这一技术，提供了这种服务。这是国内第一个本地电话公司提供“**谈话”功能。

Consumer Speech-Dialing Goes Live In Minnesota

Philips Speech Processing announced the use of its speech recognition technology in a voice-activated dialing service that serves all customers of Sleepy Eye Telephone Company. Sleepy Eye customers can now pick up the phone, press ** and say the name of the person or location that they want to call. Preferred Voice, a Dallas-based speech recognition provider, is launching this. This is the first local telephone company in the nation to offer "** Talk."

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