2000年6月20日 CCNS新闻

CTI论坛翻译

Sitel为ePeople提供服务

Sitel和ePeople（前NoWonder），一个IT服务和支持的在线商场，宣布建立非独家的战略合作伙伴，其中Sitel将为ePeople的在线商场提供交互式技术协助，采用的技术包括在客户服务专业工作站和客户PC之间的基于文本交谈和完全协助服务（网页同步）。Sitel将使用几种ePeople工具，包括Talkback，用于远端诊断，和桌面共享。Sitel现在可以用25种以上的语言每日处理超过100万次客户服务。

Sitel Providing Services to ePeople

Sitel and ePeople (formerly NoWonder), an online marketplace for IT services and support, announced a nonexclusive strategic partnership in which Sitel will provide interactive technical assistance to ePeople's online marketplace using text-based chat and full collaboration between the customer service professional's workstation and the customer's PC. Sitel will use several ePeople tools including Talkback, for remote diagnostics, and desktop sharing. Sitel currently handles over one million customer contacts per day in more than 25 languages.

EMiser外包给National支持中心

National支持中心，一个为ISPs提供外包客户服务的提供商，宣布一项协议，为eMiser提供外包客户支持，eMiser是位于休斯顿的B2B因特网公司，为金融机构提供因特网服务。eMiser为金融组织提供会员拨号因特网接入，使公司能够提供有价值的因特网服务，从而超越其他金融机构。通过与National支持中心结为伙伴，eMiser现在可以为金融机构提供完全客户支持，处理来自会员的ISP相关呼叫。

EMiser Outsources To National Support Center

National Support Center, a provider of outsourced customer support services for Internet Service Providers (ISPs), announced an agreement to provide outsourced customer support services to eMiser, a Houston-based business-to-business Internet company providing Internet services to financial institutions. EMiser offers financial organizations the opportunity to provide members with dial-up Internet access, enabling companies to offer valuable Internet services beyond those of typical financial institutions. By partnering with National Support Center, eMiser can now offer financial institutions full customer support to handle ISP-related calls from members.

KPMG咨询公司选择Interlynx技术公司产品

Interlynx技术公司，用于人力资源的基于Web和IVR自助服务应用系统供应商，宣布他们的InterAction产品成为KPMG咨询公司的eWorkforce解决方案的一个关键组成部分。eWorkforce解决方案战略联盟包括来自各自产业的4个领先厂商，他们已经将产品和KPMG咨询公司的策略发展和集成服务集成到一起。在这个解决方案中，InterAction为雇员提供通过企业信息Web门户执行工作期间交易的能力.

KPMG Consulting Selects Interlynx Technology

Interlynx Technology, provider of web and IVR-based self-service applications for human resources, announced their InterAction product is a key component of the eWorkforce Solution from KPMG Consulting. The eWorkforce Solution strategic alliance includes four leaders from their respective industries who have integrated their products and KPMG Consulting's strategy development and integration services. In the Solution, InterAction is providing employees with the ability to perform work-life transactions over the Web via an enterprise information portal.

Valco选定Cintech的NetVia

Valco Cincinnati, 一家黏合剂应用设备供应商，已经选择了Cintech的NetVia电子联系中心，以支持他们的主动电子商务。NetVia，一个用于中小型企业的虚拟电子联系工具，将使Valco Cincinnati统一所有语音，电子邮件和Web交互服务，以便更有效的通信和管理信息。它将连接到位于Valco组织内的任何信息源，创建一个虚拟的，网络电子联系中心。

Valco Chooses Cintech's NetVia

Valco Cincinnati, a supplier of adhesive application equipment, has selected Cintech's NetVia e-contact center to support their e-business initiative. NetVia, a virtual e-contact tool designed for small to mid-size entities, will allow Valco Cincinnati to unify all voice, email and web interactions for more effective communications and management information. It will connect resources located anywhere in the Valco organization to create a virtual, networked e-contact center.

Onyx研究报告：金融服务丢掉了在线服务

Onyx软件公司宣布对领先的北美金融机构效力的调查结果，在他们开始为客户和潜在客户提供在线服务时，研究报告显示，56%的企业没有接受基于Web的询问或没有响应在线潜在客户提出的电子询问。

Onyx Study: Financial Services Dropping Online Ball

Onyx Software announced the results of a research study on the effectiveness of the leading North American financial institutions when it comes to serving customers and prospective customers online. The study revealed that 56% of the firms studied either did not accept Web-based queries or did not respond to e-inquiries placed online by potential customers.

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