2000年6月21日 CCNS新闻
CTI论坛翻译
Eyretel和Cisco系统公司结为合作伙伴
Eyretel, 呼叫中心语音和分析软件供应商，宣布他们将与Cisco系统公司结为合作伙伴。2000年4月份，在伦敦证券交换市场上，Cisco对Eyretel以优先方式作了少量投资。这一行动是Cisco与其他企业建立合作伙伴关系，以发展AVVID(语音，视像和综合数据结构)计划中的新产品的一个组成部分。
Eyretel, Cisco Systems Partner
Eyretel, a provider of contact center
recording and analysis solutions announces that they will be working with Cisco
Systems. Cisco made a minority investment in Eyretel prior to their flotation
on the London Stock exchange in April, 2000. The move is part of Cisco's strategy
to partner with companies to develop new products for its AVVID (Architecture
for Voice, Video and Integrated Data) program.
EIS更名为Portal Connect（门户连接）
EIS国际宣布一个新的公司身份和战略方向。公司的名字改为Portal Connect公司。他将使用EIS的基于电话的系统提供完整商业交互门户（BIP）解决方案的市场营销，以保证通过跨越电话和Web的多通信通道建立紧密的和有效的客户联系。
EIS Renames To Portal Connect
EIS International announced a new corporate
identity and strategic direction. The company name has been changed to Portal
Connect, Inc., and it will leverage EIS' telephony-based roots to provide the
market with turnkey Business Interaction Portal (BIP) solutions that ensure seamless
and efficient contact with customers via multiple communication channels that
span telephony and the Web.
Gartner: 呼叫中心和电子商务推动客户忠诚度
根据Gartner集团一个新的研究报告，从事电子商务的企业，在花费时间和金钱发展电子商务应用之前，应该保证呼叫中心已经建好。Gartner研究报告的产生包括会见了600位北美的客户关系管理解决方案的决策人。根据Gartner的调查，企业将电子商务列在最优先投资的项目中，但是，呼叫中心按功能重要性排列在第一位。
Gartner: Call Centers and E-Commerce Drive Customer Loyalty
According
to a new study by Gartner Group, enterprises engaged in e-commerce should ensure
that their call centers are in order before spending time and money on cutting-edge
e-commerce applications. The Gartner study contains the results of interviews
with 600 decision-makers of customer relationship management (CRM) solutions in
North America. According to the Gartner survey, enterprises rank e-commerce as
their most important investment priority, but call center applications are ranked
first in terms of functional importance.
朗讯为UBS提供因特网联系中心
即将在今年晚些时候从朗讯科技分离出的企业网络集团宣布，它与UBS的合作已经产生了世界上最先进的在先银行系统，也是瑞士的第一个基于因特网的客户联系中心。UBS是一个全球综合投资服务公司。
Lucent Providing UBS With Internet Contact Center
The new Enterprise
Networks Group - which will be spun off from Lucent Technologies later this year
- announced that its work with UBS, a global integrated investment services firm,
has produced one of the world's most advanced on-line banking systems and Switzerland's
first Internet-enabled customer contact center. 更多新闻<