2000年6月22日 CCNS新闻

CTI论坛翻译

美国NEC公司推出SOHO/CC IP电话

NEC美国公司宣布用于办公分支机构，远端呼叫中心，家庭办公人员和小型公司/家庭公司市场的IP电话解决方案。采用NEC的扩展企业解决方案，通过IP网络、交换网络或ISDN网络、或传统的电话线路，远程工作人员可以使用全部NEC的Dterm系列 E显示电话的功能和特征及通信平台的支持线路。

NEC America Brings Out SOHO/CC IP Telephony

NEC America announced IP telephony solutions for the branch office, remote call center, telecommuter and small-office home-office markets. With NEC's Extended Enterprise solution, distant workers can access the full features and functionality of NEC's Dterm Series E display phones and the supporting line of communication platforms over any IP network, switched network, or ISDN network or traditional standard phone lines.

3COM公布NBX 25局域网解决方案

3Com公司推出NBX 25通信系统。NBX 25系统是一个基于以太网的电话和数据解决方案，可以为小型商业系统提供一个语音和数据通信单一网络。3Com的分发伙伴Alltel和Graybar计划为美国的授权语音转售商提供NBX 25系统。销售对象为少于12个雇员的公司。小型企业，象独立零售商，制造商，财产和保险办事处，将具有基本电话通信能力，同时拥有强大的简单应用套件，可以应用该系统更好的管理企业运营。

3COM Unveils NBX 25 LAN Telephony Solution

3Com Corporation unveiled the NBX 25 Communications System. The NBX 25 system is an Ethernet LAN-based telephony and data solution that offers small businesses a single network for voice and data communications. 3Com distribution partners Alltel and Graybar plan to offer the NBX 25 system to US-based authorized voice resellers that sell to businesses with fewer than 12 employees. Small businesses, such as independent retail stores, manufacturers, real estate and insurance offices, will have basic telephony capabilities with a powerful, simple application suite for better managed business operations.

Musictele.Com开发高密度Un-PBX板

Musictele.Com，CTI平台PC板供应商，宣布他们有意在Un-PBX PC板家族中增加更高密度的，数子电话综合装置。随后紧接着宣布了他们新的NTI 64 PCI平台产品，可在高密度应用中提供板上处理和全时段语音资源。

Musictele.Com to Develop High Density Un-PBX Boards

Musictele.Com, vendor of CTI platform PC-boards, announced their intent to add higher density and digital telephone set integration to their family of Un-PBX PC boards. The announcement comes following an announcement of their new NTI 64 PCI platform product that provides on-board processing and full-time voice resources in high-density applications.

Kelly服务公司与ITC Learning公司共同提供呼叫中心解决方案

ITC Learning，一家基于技术的学习解决方案供应商，说大型雇员服务公司Kelly Services将使用ITC的交互式呼叫中心课件，培训它的KellyConnect呼叫中心雇员。该协议还包括共同开发ITC学习呼叫中心课程的外语翻译工作。

Kelly Services Teams with ITC Learning For CC Solution

ITC Learning, a provider of technology-based learning solutions, says that staffing services giant Kelly Services will use ITC's interactive Call Center courseware to train its KellyConnect call center employees. The agreement also provides for codevelopment of foreign language translations of the ITC Learning Call Center courses.

Mitel和Prairiefyre交付具有因特网接入功能的呼叫中心报告软件

Mitel通信公司宣布与PrairieFyre软件公司达成一项协议。交付基于因特网的呼叫中心报告解决方案。PrairieFyre的CyberACD呼叫中心报告和管理软件现在可以在Mitel的SX-200和SX-2000通信系统上使用。通过在Mitel的PBXs运行CyberACD软件，管理者可以在任何与因特网连接的PC机登录系统，运行报告，监视实时活动，与业务代表在线交谈，创建雇员预测表，规划安全参数和执行很多其他管理功能。

Mitel, Prairiefyre Deliver CC Reporting Software With Internet Access

Mitel Communications announced an agreement with prairieFyre Software Inc. to deliver an Internet-based call center reporting solution. PrairieFyre's CyberACD Call Center Reporting and Management Software is now available on Mitel's SX-200 and SX-2000 Communications Systems. With CyberACD software running on Mitel PBXs, managers can log on to any PC with Internet access to run reports, monitor real-time activities, chat online with agents, create staffing forecasts, program security options and perform many other management functions.

inter-Tel的Axxessory呼叫中心形成完整产品

Inter-Tel已经发布了xxessory呼叫中心的完整版本，一个基于软件的成套产品，为小型到大型正规和非正规呼叫中心服务。Axxessory呼叫中心由几个模块组成，用于改进呼叫处理功能。呼叫管理能力包括屏幕弹出客户数据库资料，对“从摇篮到坟墓”的数据的统计和历史报告，及基于业务代表信息的实时报告。这一组统一的软件应用是专门为Inter-Tel Axxess电话系统设计的，用于增强呼叫中心性能。

Inter-Tel's Axxessory Call Center Enters Full Production

Inter-Tel has released Axxessory Call Center, a suite of software applications developed for small-to-large size informal and formal call centers, into full production. Axxessory Call Center consists of several modules that improve call-processing functions. Call management capabilities include screen pop of a customer database, statistical and historical reporting with "cradle to grave" data and real-time reporting based on agent information. This unified set of software applications was specifically designed for the Inter-Tel Axxess telephone system to enhance call center performance.

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