2000年6月26日
CCNS新闻
CTI论坛翻译
AOL的Moviefone采用语音识别技术增强迈阿密的服务
AOL Moviefone今天宣布它新加了贝尔实验室开发的语音识别技术，以增强其广受欢迎的交互式电话服务，777-FILM，迈阿密。贝尔实验室是朗讯科技的研究开发部门。迈阿密地区常看电影的人现在可以使用语音对系统讲话。这种增强服务，在明年将在超过35个主要的市场上使用，现在可以让常看电影的人通过对电话讲话选择电影或键入附加信息，例如他们的邮编号码或信用卡号码。
AOL Moviefone Enhances Miami Service With Speech Rec
AOL Moviefone today
announced it has added speech recognition technology developed by Bell Labs, the
research and development arm of Lucent Technologies, to enhance its popular interactive
telephone service, 777-FILM, in Miami. Moviegoers in the Miami area now can use
their own voice to speak to the system. The enhanced service, which will be available
in more than 35 major markets over the course of the next year, now enables moviegoers
to select a movie or enter additional information, such as their zip code or credit
card number, by speaking into the phone.
Musictele.com瞄准因特网电话回叫和语音门户应用
Musictele.com推出新的NTI 64 CTI板，一个平台式CTI板，在单一PCI平台上包括板内处理器，内存和多达64个语音资源。NTI
64可以支持双T-1接口，无阻塞语音资源，并且具有存储语音特征和语音识别技术的能力，全部工作只需要一个单板槽位。这个高密度产品允许因特网服务供应商在一个Web服务器上连接500个通道。使用NTI
64 H.100总线结构，多块板和多个服务器可以为ISP和电信市场提供、支持高密度解决方案。Musictele.com还宣布，NTI 64将支持一个E-1接口，用于欧洲客户。
Musictele.com Targets Internet Call Back And Voice Portal Applications
Musictele.com
introduced of their new NTI 64 CTI board, a platform CTI card that contains on-board
processors, memory and up to 64 voice resources on a single PCI platform. The
NTI 64 can support dual T-1 interfaces with non-blocking voice resources and has
the ability to store biometrics and speech recognition technology using only a
single card slot. The high-density product permits Internet Service Providers
to connect up to 500 channels in a single web server. With the NTI 64 H.100 bus
architecture, multiple cards and servers can be support, thus providing for a
high-density solution for the ISP and Telco marketplace. Musictele.com has also
announced that the NTI 64 will support a dual E-1 interface for European customers.
Registry Magic宣布前期发行虚拟操作员3.0版
Registry Magic公司宣布前期发行虚拟操作员3.0版将在今年的第三个季度提供给有限的，经过资格认证的合作伙伴。虚拟操作员是一个获奖的具有语音功能的自动话务员和呼叫路由分配系统，这套系统因其杰出的语音识别精度和易于安装维护，已经受到工业界，客户和电信经销商的认可。虚拟操作员3.0版将通过与Triax技术公司
- 一个完全属于KS Telecom的附属公司 - 的交叉授权协议提供更多的语音功能和语音邮件集成。
Registry Magic Announces
Early Release of Virtual Operator Version 3.0
Registry Magic, Incorporated
announced the early release of its Virtual Operator version 3.0 in the third quarter
of this year to limited, qualified partners. Virtual Operator is an award-winning
speech-enabled auto attendant and call-routing system which has been recognized
by the industry, customers and telecommunications dealers for its outstanding
speech recognition accuracy and ease of installation/administration. Version 3.0
of the Virtual Operator will offer increased speech functionality and the integration
of voice mail through a cross-licensing agreement with Triax Technology, a wholly
owned subsidiary of KS Telecom.
Sideware和Native联合提供移动eCRM
Sideware，一个为电子商务开发客户服务解决方案的开发商，和Native科技公司，一个专长于移动计算无线数据解决方案的系统集成商，已经达成一项协议，为Native科技公司的客户在所有基于因特网的服务方面，提供Sideware的完全集成的在线电子商务关系管理（eCRM）。作为一个新的Sideware的电子商务合作伙伴和客户，Native科技公司和Sideware将会共同着手集成Sideware的100%基于Java的电子商务服务解决方案，Dr.Bean,到他的移动设备应用产品中。
Sideware, Native Join For Mobile eCRM
Sideware, a developer of customer
service solutions for e-business, and Native Technologies, a systems integrator
specializing in mobile computing wireless data solutions, have forged an agreement
to offer Native Technologies' customers Sideware's fully integrated online e-Customer
Relationship Management (eCRM) on all of its Internet based services. As a new
Sideware e-business partner and client, Native Technologies and Sideware will
jointly embark on integrating Sideware's 100% Java based e-customer service solution,
Dr. Bean, into its range of mobile device applications.
美国航空货运公司推出改进的交互电话系统
美国航空货运公司引入他的新的交互语音应答系统，用于使客户以用户友好方式访问与装运有关的重要信息。呼叫者通过按键话机触发系统软件。通过一系列的用户友好的菜单，呼叫者可以获得装运状态信息。经常发货者可以在一次呼叫中，询问不限数量的装运情况。“我们希望IVR/CTI能够处理大多数呼叫，而不需要业务代表的介入。这将使电话销售和服务人员更专注于他们提供杰出客户服务方面的技能，”Mark
Najarian说，Cargo Sales的付总裁。
American Airlines Cargo Debuts Improved Interactive
Phone System
American Airlines Cargo introduced its new interactive voice
response system designed to give customers user-friendly access to vital information
regarding their shipments. The caller activates the system software through a
touchtone telephone. Through a series of user friendly menus, callers can obtain
shipment status information. Frequent shippers will benefit from the ability to
request the status of an unlimited number of shipments with one call. "We anticipate
IVR/CTI will handle a majority of these calls without the need for agent intervention.
This will enable the telephone sales and service agents to focus their skills
on providing outstanding customer service," says Mark Najarian, Vice President
of Cargo Sales. 更多新闻<