2000年6月27日
CCNS新闻
CTI论坛翻译
MyHelpDesk发布FirstHelp
MyHelpDesk公司，自助内容供应商，为企业提供电子支持基础设施，宣布推出FirstHELP，为企业客户提供定制的自助技术支持。在设计上围绕MyHelpdesk.com客户站点的内容和可扩展的结构，FirstHELP提供一种基于Web的解决方案，具有个性化的自助内容和一个简单界面，可以引导用户通过现有的企业资源迷宫，从而达到最有效的技术支持效果。
MyHelpDesk Launches FirstHelp
MyHelpDesk, Inc., a self-help content provider
delivering eSupport infrastructure to corporations, announced FirstHELP, a custom
technical support self-help offering for corporate customers. Designed around
the content and extensible architecture of the MyHelpdesk.com consumer site, FirstHELP
delivers a Web-based solution with personalized self-help content and a simple
interface that leads users through the maze of existing corporate resources to
the most efficient resolution of their individual technical support situation.
Condor选择Blue Pumpkin
Blue
Pumpkin软件公司宣布，Condor技术解决方案公司，一个创建集成电子商务解决方案的公司，已经选择了Blue Pumpkin的PrimeTime，用于在其客户服务中心自动化人力管理和帮助保护新的业务。
Condor Selects Blue Pumpkin
Blue Pumpkin Software announced Condor Technology
Solutions, a company that creates integrated eBusiness solutions, has selected
Blue Pumpkin's PrimeTime to automate workforce management and help secure new
business for their customer contact center.
Envision电话公司发布Click2Coach
Envision电话公司宣布推出Click2Coach，该软件帮助联系中心的业务代表通过电子学习工具套件增强他们的总体效力，这一套装工具设计用于提供实现成功培训计划的基本组件
- 评估，激励和培训。Click2Coach是SoundByte企业质量监视产品套件的扩充产品。Click2Coach提供培训工具和内容，通过可定制的，基于浏览器的窗口直接传送到业务代表的桌面。在需要的时候，检查人员可以立即发送个性化的培训信息到每一个业务代表或到一组业务代表。Click2Coach也在集成的培训工具中融合了自动呼叫监视，记录和评估。
Envision Telephony Launches Click2Coach
Envision Telephony announced
the launch of Click2Coach, software to help contact center agents increase their
overall effectiveness through an eLearning suite of tools designed to provide
the essential components of a successful coaching program -- evaluation, motivation
and training. Click2Coach is an extension of the SoundByte Enterprise quality
monitoring product suite. Click2Coach offers coaching tools and content delivered
directly to the agent's desktop via a customizable, browser-based window. Supervisors
have the ability to send personalized training clips to an individual agent or
an entire group as soon as a need arises. Click2Coach also blends automated call
monitoring, recording and evaluation with the integrated coaching tools.
Altitude推出具有WAP支持能力的CRM
Altitude软件公司介绍uCI
2000，一个集成的客户关系管理平台，提供跨越多通道的客户交互视图，包括电话，电子邮件，Web和无线应用协议(WAP)。uCI 2000套件，现在在美国，欧洲和拉美以beta版发布，由6个应用软件组成，可以应用一个单独的数据仓库存储和集中所有客户信息。
Altitude Unveils CRM With WAP Support
Altitude Software introduced uCI
2000, an integrated customer relationship management platform that provides a
view of all interactions with customers across multiple channels including telephony,
email, web and Wireless Application Protocol (WAP). The uCI 2000 suite, currently
in beta in the United States, Europe and Latin America, consists of six software
applications leveraging a single data repository to store and consolidate all
customer information.
EShare与Sykes达成协议
EShare通信公司宣布他已经与外包商Sykes公司签署了一项广泛的，包括多年和数百万美元的协议。协议允许Sykes全面使用eShare产品套件，该套件由刚刚发布的通用业务代表平台支持。
EShare Does Deal With Sykes
EShare Communications announced that it has
signed a broad, multiyear, multimillion dollar contract with outsourcer Sykes
Enterprises. The agreement allows Sykes access to the comprehensive suite of eShare
products supported by the just released Universal Agent platform.
Plantronics提供多种颜色附件
Plantronics宣布一个新的附件彩色语音管生产线，称做AttiTubes，用于Plantronics呼叫中心耳机。AttiTubes彩色语音管有两种尺寸和5种颜色：橙，绿，粉，蓝和紫色。常见的明亮语音管也会继续提供。
Plantronics Offering Colorful Accessories
Plantronics announced a new
line of accessory color voice tubes, called AttiTubes, for Plantronics call center
headsets. AttiTubes color voice tubes are available in two sizes and five colors:
orange, green, pink, blue and purple. The familiar clear voice tubes are also
still available.