2000年6月28日
CCNS新闻
CTI论坛翻译
朗讯分离的公司将取名Avaya
朗讯科技的企业网络集团，将在今年晚些时候分离出来，命名为Avaya。新公司今天还宣布了一个新的软件制造商合作伙伴Siebel系统公司。两家公司将联合开发和销售新的客户服务产品。朗讯计划在9月30日，即第四个财政季度完成Avaya的分离工作。
Lucent Spin-Off To Be Avaya
Lucent Technologies' Enterprise Networks
Group, which is to be spun off later this year, will be named Avaya. The new company
today also announced a partnership with software maker Siebel Systems. The two
companies will jointly develop and sell new customer service products. Lucent
plans to complete the Avaya spinoff by its fiscal fourth quarter, which ends Sept.
30.
Infinium宣布无线CRM工具
Infinium宣布Infinium
CRM 7.0版投放市场，这是其全球的，集成的，具有Web功能的客户关系管理解决方案套件。是第一个Infinium CRM商业单元的新解决方案，通过采用Web和无线设备，建立起直接到电子商务系统的网关，将使公司在任何地方，任何时间改进他们的商业交易，优化客户关系管理。
Infinium Announces Wireless CRM Tool
Infinium announced the availability
of Infinium CRM Release 7.0, its global, integrated, web-enabled suite of customer
relationship management solutions. This is the first of the Infinium CRM business
unit's new solutions that enable companies to improve their business and optimize
customer relationships from anywhere, at any time, by leveraging the Web and wireless
devices, resulting in a direct gateway to e-business.
康柏公司在香港使用FaceTime IM
FaceTime通信公司说，康柏计算机公司已经选择了他的实时，在线即时信息（IM）应用系统，用于康柏香港客户中心的即时传信。FaceTime的应用系统为康柏的交互交谈功能提供了关键技术。采用附加的FaceTime的基于IM商业应用系统
- 一种集成Lipstream的真实语音服务，康柏的香港客户服务中心现在通过因特网提供客户交互和实时通信，即时应答产品或服务问题。客户支持代表在与客户实时交互的过程中能够快速帮助客户。
Compaq Using FaceTime IM In Hong Kong
FaceTime Communications says that
its real-time, online instant messaging (IM) application has been selected by
Compaq Computer Corporation for use at Compaq's Hong Kong customer center for
IM. FaceTime's application is a key technology driving Compaq's Interactive Chat
capability. With the addition of FaceTime's IM-based business applications, a
service integrated with Lipstream's Live Voice, Compaq's Hong Kong customer center
now offers customers interactive, real-time communication over the Internet to
provide immediate answers to product or service questions. Customer support representatives
are able to help customers faster when interacting with them in real-time.
富士通推出NT上的呼叫中心软件
富士通商业通信系统公司推出一个IntelliCenter呼叫中心解决方案的新版本，设计运行于Window
NT 4.0操作系统上，作为现有Unix操作系统版本的一种补充。富士通开发的IntelliCenter3.0用于Windows NT 4.0平台，增加了灵活性，可以快速引入新技术。由于运行在Windows
NT 4.0上，IntelliCenter 3.0的管理功能可以直接在服务器端操作，不需要另外增加客户端设备。
Fujitsu Debuts CC
Software For NT
Fujitsu Business Communication Systems unveiled a new version
of its IntelliCenter call center solution designed to run on a Windows NT 4.0
operating system, which Fujitsu is offering in addition to the Unix operating
system of the current version. Fujitsu developed IntelliCenter 3.0 for use on
the Windows NT 4.0 platform to increase flexibility and to allow rapid introduction
of new technology. By operating on Windows NT 4.0, the IntelliCenter 3.0 supervisory
functions can be performed directly from the server, which eliminates the need
for additional clients.
Mercom集成Genesys的T-Server
Mercom系统公司已经将他的Audiolog计算机电话呼叫记录服务器集成到Genesys的T-Server结构5.1版中。Genesys是一个Alcatel的附属公司。Mercom的智能记录方法允许客户通过分析已有的在Genesys的T-Server中的数据，决定哪些呼叫应该记录，T-Server提供了大量的电话和计算机系统的信息。两种技术的集成允许客户服务管理人员寻找特定的呼叫，或特定类型的呼叫，用于培训和评估。进一步增加CRM工作的效力。
Mercom Integrates With Genesys T-Server
Mercom Systems has integrated
its Audiolog computer telephony call recording server with Genesys' T-Server framework
version 5.1. Genesys is a subsidiary of Alcatel. Mercom's methods of intelligent
recording allows users to determine which calls should be recorded by analyzing
data already existing on the Genesys' T- server, which provides extensive information
from both the phone and computer systems. The integration of the two technologies
allows Customer Care supervisors to find specific calls, or specific types of
calls to be used for training and evaluation purposes, further increasing the
effectiveness of CRM efforts.