CTI论坛: 2000年6月29日 CCNS新闻

2000年6月29日 CCNS新闻

CTI论坛翻译

Firstwave和Thinkanalytics建立合作关系

Firstwave科技，一个因特网关系管理供应商，宣布与Thinkanalytics公司建立全球战略伙伴关系，ThinkAnalytics是一家客户关系分析(CRA)应用系统供应商。Thinkabnalytics的旗舰产品，thinkCRA，将作为一个增值部件提供给那些使用Firstwave的eRM作为基于Web客户关系管理解决方案的公司。

Firstwave, ThinkAnalytics In Relationship

Firstwave Technologies, an Internet relationship management provider, announced a global strategic relationship with thinkAnalytics Corporation, a provider of Customer Relationship Analytics (CRA) applications. ThinkAnalytics' flagship product, thinkCRA, will be offered as a value-added component to companies implementing Firstwave's eRM as their web-based Customer Relationship Management solution.

Avaya宣布增强HomeStar

Avaya，从朗讯科技公司分离出的企业网络集团的新的名字，今天宣布对他的HomeStar系统的数项增强，使拥有自己房屋的人更容易在家管理家庭通信和娱乐设施。HomeStar系统允许拥有房屋者集成多种系统控制和管理，包括通信系统（包括电话，传真和电子邮件），娱乐系统（家庭音响，录象机，有线电视，数字和卫星电视），家庭办公设备（计算机，打印机和扫描仪），和视像监视系统。

Avaya Announces Enhancements to HomeStar

Avaya, the newly-named spin off company of Lucent Technologies Enterprise Networks Group, today announced a number of enhancements to its HomeStar system, making it easier for homeowners to manage their in-home communication and entertainment needs. The HomeStar system allows homeowners to integrate the control and management of communication systems (phone, fax and e-mail), entertainment systems (whole-house stereo, VCR, cable, digital and satellite television), home office equipment (computers, printers and scanners), and video surveillance systems.

美国快递扩展加拿大的呼叫中心服务

Amex加拿大公司，加拿大领先的旅游和费用管理公司之一，今天宣布一项新的投资，即将在加拿大开放多个先进的呼叫中心，为大多数北美公司提供旅游管理服务。这些呼叫中心中的第一家将开在Hamilton, Ontario，并将为跨越北美的PriceWaterhouseCoopers雇员提供旅游服务。这个中心将在2000年8月，Hamilton的市区开张，并将为该市带来大约150个新的工作机会。

American Express Expanding Canadian CC Operations

Amex Canada Inc., one of Canada's leading travel and expense management companies, announced today a new business venture that will see the opening of state-of-the-art call centers in Canada to provide travel management services to major North American companies. The first of these centers will open in Hamilton, Ontario and will provide travel services for employees across North America for PriceWaterhouseCoopers. This center will open in August 2000 in Downtown Hamilton and will create an estimated 150 new jobs for the city.

NRealtime和HearMe合作发展语音软件

NRealTime，一个为电子公司提供集成关系管理解决方案的开发商，宣布与HearMe建立转售合作伙伴，提供实时语音通信技术。通过这一合作，NRealTime将为使用他的集成关系管理(IRM)套装软件的用户提供HearMe的实时VoIP技术 - 基于HearMe的电子商务和客户服务解决方案。NRealtime将采用HearMe的技术包括Click&Talk，它可使Web站点访问者通过点击Web页面的按钮，连接到现有呼叫中心的业务代表，获取客户服务和销售信息。

NRealTime, HearMe Partner For Voice Software

NRealTime, a developer of Integrated Relationship Management Solutions for e-companies, announced a reseller partnership with HearMe, provider of real-time voice communication technologies. Through the partnership, nRealTime will offer HearMe's real-time VoIP technology, based on HearMe's eCommerce and Customer Care solution, to users of their Integrated Relationship Management (IRM) software suite. NRealTime will deploy HearMe capabilities including Click&Talk, which enables Web site visitors seeking customer service and sales information to click a button on a Web page to talk to an agent within an existing call center.

Teltone发布OfficeLink 2000 2.0版

Teltone宣布OfficeLink 2000 2.0版投放市场。这个最新的版本可使用多个OfficeLink 2000服务器连网，并且作为一个服务器统一管理 - 提供一个单点，控制和监视大规模的远端语音配置。此外，2.0版还可为客户提供多达96个用户同时在一个服务器上工作的能力，进一步加强了Teltone的可伸缩远程语音网关技术的领导地位。通过将远端工作者安排到多个服务器上，OfficeLink 2000 2.0版能够提供增强的系统可靠性，为特殊任务环境下的应用提供冗余能力。

Teltone Debuts OfficeLink 2000 2.0

Teltone announced the availability of OfficeLink 2000 Version 2.0. This newest version enables multiple OfficeLink 2000 servers to be networked and administered as one server -- providing a single point to control and monitor large-scale remote voice deployments. In addition, Version 2.0 provides customers with the ability to have up to 96 users work simultaneously off of a single server, continuing Teltone's leadership in the scalability of remote voice gateway technology. OfficeLink 2000 Version 2.0 also offers enhanced system reliability by enabling remote workers to be assigned to more than one server, providing redundancy in mission-critical environments.