2000年6月30日
CCNS新闻
CTI论坛翻译
ELoyalty为因特网银行客户开发软件
ELoyalty宣布与e-PROFILE公司签署一项服务和软件协议，e-PROFILE是一家在金融服务领域的纵向服务供应商。在这个协议下，eLoyalty的eCRM咨询技能和Loyalty客户忠诚度解决方案套件将与e-PROFILE紧密集成，使e-PROFILE因特网银行顾客可以与他们的客户建立起终生关系。
ELoyalty To Develop For Internet Banking Clients
ELoyalty announced a
services and software agreement with e-PROFILE Inc., a vertical services provider
for the financial services industry. Under this agreement, eLoyalty's eCRM consulting
skills and Loyalty Suite of customer loyalty solutions will be tightly integrated
with e-PROFILE, enabling e-PROFILE Internet banking clients to build lifetime
relationships with their customers.
IBM加速澳大利亚ASPs推向市场的步伐
IBM宣布一个计划，加速在澳大利亚的独立软件开发商和解决方案开发者向应用服务供应商市场迁移的速度。悉尼作为第一个在西半球的“服务提供商准备中心”，一套为ASP交付准备好的应用技术设施。IBM的“服务供应商准备计划”已经吸引了两家澳大利亚客户；Cincom和ApplicationStation.com；他们在新的悉尼中心实施这项计划。IBM的“SP准备计划”有5个步骤，为ISV（独立软件开发商）提供教育，评估，启动，主办和市场发布帮助，使他们在快速浮现的ASP工业市场上得到所需的商业和资本的转换。
IBM To Speed Australian ASPs To Market
IBM announced a program to speed
the transition of Australian-based Independent Software Vendors and solution developers
to market as Application Service Providers. Sydney has been named as the location
for the first Service Provider (SP) Ready Centre in the southern hemisphere, a
facility which is designed to make the application technically ready for ASP delivery.
The Service Provider Ready Program from IBM has attracted two Australian customers;
Cincom and ApplicationStation.com; who are undertaking the program from the new
Sydney based centre. IBM's SP Ready Program is a five step initiative that provides
ISVs with the education, assessment, enablement, hosting and market launching
assistance they need to transform their business and capitalise on the rapidly
emerging ASP industry.
PC Help的基于因特网的支持软件
PC Helps，为定制软件用户提供电话技术支持，介绍eSupport -- 通过因特网软件支持。呼叫者使用网络浏览器和因特网，能够在他们的桌面看到与他们讲话的计算机咨询人员屏幕的实时图象。
PC Helps' Internet-Based Support
PC Helps, which provides telephone technical
support to off-the-shelf software users, introduced eSupport -- software support
via the Internet. Callers using Internet Explorer and the Internet are able to
see on their desktop a real-time image of the Certified Computer Consultant's
screen with whom they are speaking.
Pegasystems发布具有可伸缩能力的升级版本
PegaSystems宣布，为现有用户升级的PegaSystem 7.1投入使用。相对于早期PegaSystem版本，这一版本可为客户增加使用时间，容量和可伸缩能力。PegaSystem
7.1包括PegaWorks, 一个规则引擎，标准化一个组织的最好的经验和自动化工作流程; PegaConnect，为现有应用和数据库提供连接性；和PegaCall，一个计算机电话集成(CTI)接口。
Pegasystems Releases Upgrade With Scalability
PegaSystems announced
the availability of the PegaSystem 7.1 upgrade for existing customer implementations.
This release offers current Pegasystems customers increased uptime, capacity,
and scalability in addition to the capabilities of earlier PegaSystem releases.
PegaSystem 7.1 includes PegaWorks, a rules engine, which standardizes an organization's
best practices and automates workflow ; PegaConnect, providing connectivity to
legacy applications and databases; and PegaCall, an interface to computer-telephony
integration (CTI) functions.
Inter-Tel
宣布基于软件的IP电话
Inter-Tel宣布一个Inter-Tel IP电话的软件驱动版本（有限使用产品），基于软件的IP电话装载在计算机上，具有虚拟电话功能，可以在办公室，分支机构，旅馆或家庭使用。软件电话通过公司的数据网络线路连接到Inter-Tel
Axxess电话系统，包括局域网(LAN)，广域网(WAN)，或高速因特网连接，如DSL或电缆Modem。基于软件的IP电话和Inter-Tel的Axxess
PBX能够完全集成。
Inter-Tel Rolls Out Software-Based IP Telephone
Inter-Tel
announced the controlled product introduction of a software-driven version of
Inter-Tel's IP telephone. The software-based IP phone resides on a computer, functioning
as a virtual phone that can be used in a main office, branch office, hotel or
at home. The software phone is connected to an Inter-Tel Axxess phone system through
a company's data network lines -- a LAN (Local Area Network), WAN (Wide Area Network)
or a high-speed Internet connection, such as DSL or cable modem. The software-based
IP phone is fully integrated with Inter-Tel's Axxess PBX.