2000年7月03日
CCNS新闻
CTI论坛翻译
Aspect发布远端IP工具
在8月初，Aspect通信公司将发布Aspect
eBusinessIP Remote，一个Aspect客户关系门户新的集成功能，这是市场上第一个通过远端VoIP提供呼叫中心服务的产品。 Aspect
to Unveil Remote IP Tool
In early August, Aspect Communications will launch
Aspect eBusinessIP Remote, a new integrated feature to the Aspect Customer Relations
Portal, is the first in the market to enable call center services through voice
over IP from remote locations.
Net2Phone和SpeechWorks为IP网络带来语音服务
Net2Phone和SpeechWorks宣布，Net2Phone将从SpeechWorks获得语音识别技术的授权。他们已经签署了一个谅解备忘录，根据备忘录，两家公司将共同达成一个最终协议，为Net2Phone的语音平台带来语音能力，并且推动其展开基于SoIP(IP上传语音）的服务。Net2Phone也打算在speechWorks中获得少量权益。
Net2Phone, SpeechWorks to Bring Speech Services to IP Networks
Net2Phone
and SpeechWorks announced that Net2Phone will license speech recognition technology
from SpeechWorks. They have signed a Memorandum of Understanding under which the
two companies will work together to enter into a definitive agreement to speech-enable
Net2Phone's platform and facilitate the deployment of SoIP (Speech over IP) based
services. Net2Phone also intends to acquire a minority equity interest in SpeechWorks.
Sedona将E.piphany结合到金融CRM中
Sedona和E.piphany宣布一项协议，为Sedona定制和集成E.piphany的E.4活动管理应用，作为Intarsia的一个新组件，Intarsia是公司为中小型企业提供的因特网CRM解决方案。在同一个协议下，E.piphany已经同意评估Sedona的收益率和视像外型技术包含在E.4中的可能性。
Sedona To Incorporate E.piphany Into Financial CRM
Sedona and E.piphany
announced an agreement for Sedona to customize and integrate the E.piphany's E.4
Campaign Management application as a new component of Intarsia, the company's
Internet CRM solution for small and mid-sized companies. Under the same agreement,
E.piphany has agreed to evaluate Sedona's profitability and visual profiling technologies
for possible inclusion in E.4.
Siebel为IBM的AS/400平台提供应用软件
Siebel宣布支持IBM的AS/400e服务平台，在年内，Siebel电子商业2000应用将在IBM AS/400服务器上具有全面应用能力。采用Siebel电子商业应用，依靠AS/400的公司能够利用单一客户信息源，增强跨越多通道的销售和服务能力，包括Web，呼叫中心，区域销售，转售商，零售商，和经销商网络。
Siebel to Bring Apps to IBM's AS/400 Platform
Siebel announced support
for IBM's AS/400e server platform, with general availability of Siebel eBusiness
2000 Applications on IBM AS/400 servers expected before the end of the calendar
year. With Siebel eBusiness Applications, companies that rely on the AS/400 can
leverage a single source of customer information to enhance sales and service
across multiple channels, including the Web, call centers, field, resellers, retail,
and dealer networks.