2000年7月05日
CCNS新闻
CTI论坛翻译
圭亚那呼叫中心合同签定
加拿大公司Gold-Tech/GT-CTI已经与Atlantic
Tele-Network签署了一项协议，实施，安装，配置和完成建立位于圭亚那的最大的外包型呼叫中心。ATN目前拥有圭亚那的80%本地和长途电话服务，并且，通过已经安装的一条连接美国和圭亚那的海底光缆，对该项目提供最大的保证。GT-CTI初始第一阶段签署的协议，超过$1百万Cdn，并且，预期在未来的24个月内将增加到超过$6百万Cdn。这一项目将ATN在美国的办公室连接到圭亚那的600多个联系中心的业务代表，所有呼叫都使用CallCenter@nywhere平台通过IP传送。
Guyana Call Center Deal Set
Canadian company Gold-Tech/GT-CTI has signed
a contract with Atlantic Tele-Network for the implementation, installation, configuration
and the complete set up of the largest service bureau type call centre to be located
in Guyana. ATN presently owns 80% of the local and long distance phone service
in Guyana and has committed themselves greatly to the project by already installing
an under sea Fiber Optic link between the US and Guyana. The initial first phase
of the contract signed by GT-CTI, is in excess of $1 Million Cdn, and is expected
to increase to over $6 Million Cdn during the next 24-months. This project will
link ATN's offices in the US to their 600+ contact center agents in Guyana, routing
all the calls over IP (Internet Protocol) using the CallCenter@nywhere platform.
United Stationers购买Corporate Express呼叫中心
United Stationers, 北美的最大商业产品到转售商的分销商，说他已经购买了“呼叫中心服务”，来自办公产品客户外包服务业务分销商Corporate
Express。United Stationers说这项购买将补充和极大的增强第三方完成e-NITED商业解决方案交易的能力，e-NITED是其电子商务和履行服务部分。
United Stationers Buys Corporate Express Call Center
United Stationers,
North America's largest distributor of business products to resellers, said it
has purchased CallCenter Services, the customer outsourcing service operation
of office products distributor Corporate Express. United Stationers said the acquisition
will complement and significantly enhance the third-party fulfilment business
of e-NITED Business Solutions, its e-commerce and fulfilment services division.
Lightbridge增强商业咨询服务
Lightbridge，为通信服务供应商提供客户关系管理解决方案的公司，宣布扩充全球范围的商业咨询服务，包括附加服务和服务等级。商业咨询服务，一项Lightbridge咨询服务（LCS）业务范围中的内容，为希望改进发送，客户获得，保持力和定单中的欺诈行为的电信公司提供管理咨询，在快速发展的电信市场上保护他们的利润和保持竞争能力。
Lightbridge Enhances Business Advisory Services
Lightbridge, an enabler
of customer relationship management solutions for communications service providers,
announced the expansion of Business Advisory Services globally, including additional
offerings and service levels. Business Advisory Services, a Lightbridge Consulting
Services (LCS) practice area, delivers management consulting to telecom companies
who are seeking to improve their distribution, customer acquisition, retention
and fraud processes in order to protect their bottom lines and remain competitive
in a fast-paced telecommunications market.
Avaya和朗讯为International Naval Review提供网络
为International Naval Review
2000准备的美国海军指挥中心的通信，将由来自Avaya和朗讯科技的NetworkCare专业服务组的语音，数据和视像网络提供服务。Avaya是新命名的企业网络集团，很快将从朗讯科技分离出来。朗讯的NetworkCare专业服务组创建了网络，能够提供完全的通信连接性
-- 语音通信，桌面计算机，电子邮件和因特网服务，加上可视会议传送和商业电视频道。网络为司令部服务，安装在94号码头和5个海军环绕码头建立的卫星基地。
Avaya, Lucent Provide Network for International Naval Review
Communications
for the US Navy's command center for the International Naval Review 2000 this
week will be powered by voice, data and video networks from Avaya and the NetworkCare
Professional Services team of Lucent Technologies. Avaya is the newly named enterprise
networks company soon to be spun off from Lucent Technologies. Lucent's NetworkCare
Professional services team created a network that provides full communications
connectivity -- voice communications, desktop computing, email and Internet services,
plus video teleconferencing transport and commercial television feeds. The network
serves the command post at Pier 94 and five satellite locations the Navy established
around the harbor.