2000年4月27日 CCNS新闻

CTI论坛编译

报告：消费者创造60亿美元因特网信息交换市场

五年内，因特网上的消费者知识贸易将产生500亿美元的在线交易。根据全球市场分析公司Datamonitor的最新研究报告，到2005年，“P2P（个人到个人电子商务）电子商务信息交换"，一种新的因特网群体，每年将产生60亿美元的直接信息交换市场。

Report: Consumers Creating $6B In Internet Information Exchanges

Consumer knowledge traded over the Internet will facilitate over $50bn of online purchases in five years. According to a new research report by global market analysis firm Datamonitor, "P2P (People to People eCommerce) eCommerce Information Exchanges," a new group of Internet startups will generate $6 billion of direct information exchange annually by 2005.

两家公司合作提供基于WEB的培训工具

Knowledge Impact宣布与Docent结为策略合作伙伴关系，提供电子学习解决方案。通过这一合作，Knowledge Impact公司在其基于WEB的课件中将Docent 4.5企业版，一种获奖的电子学习管理解决方案，作为一种选件，用于前端办公应用培训和评估。

Two Partnering For Web-Based Training Tools

Knowledge Impact announced a strategic partnership with Docent, a provider of eLearning solutions. Through this new partnership, Knowledge Impact will offer Docent Enterprise 4.5, an award-winning eLearning Management solution as an elective part of its web-based courseware for Front Office application training and performance support.

Oracle发布客户智能应用软件

在Oracle用户应用大会上，Oracle公布了新的用于前端办公操作分析客户和商业信息的商业智能应用软件。Oracle电子商务套件(11i)的关键组成包括：Oracle智能销售软件，Oracle智能市场软件，Oracle智能交互中心，Oracle智能客户软件。设计目标是基于单一的客户数据模型和统一计划实现所有的商业功能。它将允许对所有的交易和客户交互服务进行跟踪，改进决策支持，增强销售能力，客户收益和客户服务。

Oracle Launches Customer Intelligence Apps

At the Oracle Applications User Group, Oracle unveiled new business intelligence applications for analyzing customer and business information for front-office operations. Key components of the Oracle E-Business Suite, 11i, include: Oracle Sales Intelligence, Oracle Marketing Intelligence, Oracle Interaction Center Intelligence and Oracle Customer Intelligence. It is planned to operates all business functions based on a single schema and single customer data model. This will allow for all transactions and customer interactions to be tracked and leveraged for improved decision making, enhanced sales effectiveness, customer profitability and customer service.

InterVoice-Brite 和 Lernout达成TTS协议

Lernout & Haospie和InterVoice-Brite今天宣布，InterVoice将集成L&H的 RealSpeak和TTS3000文本转语音功能(引擎)到其统一消息应用和自动呼叫平台。RealSpeak引擎基于先进的技术，可将普通文本转为可理解的自然语音。在Intervoice-Brite的IVR平台上应用L&H的TTS引擎，可使开发者创建更复杂的自动呼叫解决方案，如自动读出email和其他信息。在呼叫中心环境中，InterVoice-Brite平台为客户提供自动交易而不需要业务员的帮助。

InterVoice-Brite, Lernout In TTS Agreement

Lernout & Hauspie and InterVoice-Brite announced today that InterVoice will integrate L&H's RealSpeak and TTS3000 text-to-speech engines into its unified messaging applications and call automation platforms. The RealSpeak engine is based on advanced technology that converts ordinary text into highly intelligible, natural sounding speech. The availability of L&H TTS engines on the InterVoice-Brite IVR platform will enable developers to create sophisticated call automation solutions capable of "reading" email and other information to callers. In a call center environment InterVoice-Brite platforms provide customers access to automated transactions without requiring the assistance of a live agent.

AVT发布用于Oracle套件的RightFax

AVT公司今天发布了用于Oracle应用电子商业套件的RightFAX连接器。使用该套件，用户可以直接在Oracle Internet Procurement中采用电子方式发送购买定单，发布和更改定单。

AVT Debuts RightFax For Oracle

AVT Corporation today unveiled its new RightFAX Connector for Oracle Applications E-Business Suite. This suite will let users electronically deliver business-critical purchase orders, releases and change orders directly from Oracle Internet Procurement.

2000年4月26日新闻<