2000年5月1日 CCNS新闻
CTI论坛编译
Austin Logistics公司推出用于捐款的呼叫中心CallSelect
Austin Logistics是一家提供捐款、营销和风险管理解决方案的公司，日前发布了CallSelect产品，一种客户定制的软件解决方案，帮助呼叫中心评测捐款电话的效果，提供自动客户行为模型开发平台。CallSelect是Austin
Logistics的呼叫中心和CRM解决方案套件中的最新模块。这一高级工具可根据捐款呼叫电话（或其它数据）评估支付的可能性，从而知道可能的客户违约风险和捐款数额。
Austin Logistics Launches CallSelect For Collections
Austin Logistics, provider of collections, marketing and risk management
solutions, released CallSelect, a custom-tailored software solution that
helps call centers measure the effect of a collection call, in addition
to providing a platform for automated custom behavior model development.
CallSelect is the latest addition to Austin Logistics� solutions suite
designed to meet call center and CRM objectives. This advanced tool estimates
the likelihood of payments with and without collection calls, which furthers
the understanding of delinquent customer risk and account collectability.
Artisoft卖出通信软件公司
Artisoft的主席说，公司已经同意将其网络软件部分卖给一家法国公司。Michael Downey说，同Prologue软件公司的交易会在今后几周内完成。Prologue是Companie
des Machines Bull, a Louvecinnes的附属公司，位于法国，业务包括数据处理，办公自动化和电话技术，去年的年收入41亿美元。所出售的公司，是位于图森的通信软件公司，在图森雇员有74人，佛罗里达8人。
Artisoft Selling Communications Software Group
Artisoft's chairman says the company has agreed to sell its network software
unit to a French company. Michael Downey says the deal with Prologue Software
Group should be completed in the next few weeks. Prologue is a subsidiary
of Compagnie des Machines Bull, a Louvecinnes, France-based data processing,
office automation and telephone technology company that reported revenue
of $4.1 billion last year. The division to be sold, the Tucson-based Communications
Software Group, employs 74 in Tucson and eight in Florida.
eOn公司选择Dialogic作为基于Linux通信系统的开发伙伴
Dialogic说，已经同eOn通信公司签署了一份意向书，两家公司计划合作开发高级的基于Linux的通信解决方案。eOn打算将其计算机电话应用产品移植到Dialogic公司的基于Linux的平台上，为linux环境提供高级通信解决方案。这将使eOn能够以较低（入门）的价格提供客户联系中心应用系统，统一通信服务器和数字通信平台。该系统是基于产业领导者Dialogic的组件和可靠的，高性能操作系统之上的。
eOn Selects Dialogic for Linux-based Communications
Dialogic says it has signed a letter of intent with eOn Communications
in which the two companies plan to work together to develop advanced Linux-based
solutions for the communications market segment. eOn intends to port their
computer telephony application products to Dialogic Linux-based platforms
to deliver advanced communications solutions for the Linux environment.
This will enable eOn to offer customers contact center applications, unified
communications servers and digital communications platforms based on industry-leading
Dialogic components and a reliable, high performance operating system
at an entry-level price.
Witness和Blue Pumpkin公司结为伙伴
Witness系统公司今天宣布与Blue Pumpkin结为市场和集成伙伴关系，合作为多媒体联系中心提供一致的技术解决方案。用于改进客户服务/销售代表(CSRs)通过多种服务方式的服务能力，如电话、电子邮件和Web聊天室。另外，联合的解决方案将通过强大的录音和分析功能，预测和计划安排功能帮助联系中心达到性能最优化。客户能够将Blue
Pumpkin的PrimeTime中业务员信息直接导入到Witness系统的eQuality分析系统中，以便与预期的性能目标做比较。
Witness, Blue Pumpkin Partnering
Witness Systems announced today a co-marketing and integration partnership
with Blue Pumpkin. The partnership will offer multimedia contact centers
a unique combination of technologies that improve customer sales/service
representatives' (CSRs) service delivery through multiple channels, such
as the telephone, e-mail and Web chat. In addition, the joint solutions
will help ensure optimized contact center performance through robust recording
and analysis, as well as forecasting and scheduling functionality. Common
customers will be able to import agent information from Blue Pumpkin PrimeTime
solutions directly into Witness Systems' eQuality Analysis solution to
compare performance goals against expectations.
MIND的呼叫计费系统用于Cisco的CallManager
MIND宣布，MIND PhonEX呼叫计费系统可用于Cisco的CallManager。Cisco CallManager是Cisco
AVVID（语音，图象和集成数据结构）中呼叫处理软件部分，它将企业的电话特征和功能扩展到分组电话网络设备，如IP电话和基于IP的语音网关。
MIND's Call Accounting For Cisco CallManager
MIND announced the availability of the MIND PhonEX Call Accounting
system for use with the Cisco CallManager. Cisco CallManager,
the call-processing software component of Cisco AVVID (Architecture
for Voice, Video and Integrated Data), extends enterprise telephony
features and functions to packet telephony network devices such as IP
phones, software phones and voice over IP gateways.
2000年4月28日新闻