2000年5月29日 CCNS新闻

CTI论坛编译

Utah州考虑取消使用监狱人员进行电话销售

Utah旅游和商业官员正在重新考虑使用监狱人员进行电话销售的问题，这是由于一些公民抱怨他们的个人信息会被犯人知道。在很多情况下，潜在的旅游者会通过800号码说出他们的姓名和地址，为他们服务的犹他州监狱人员包括性侵犯者会得到这些信息，盐湖论坛报在今天出版的一期中作了报道。该号码是由Utah旅游委员会所有，但呼叫中心的服务人员是监狱的犯人。

Utah Considers Abandoning Inmate Telemarketing

  Utah tourism and commerce officials are rethinking using inmates as telemarketers after some citizens complained they shared personal information with fellow prisoners. In many cases, potential tourists have given their names and addresses to inmates including sex offenders at the Utah State Prison through an 800 number, The Salt Lake Tribune reported in today's editions. The number is operated by the Utah Travel Council but staffed by inmates at the prison's call center.

ProSci发布呼叫中心测试工具包

ProSci，一家科罗拉多研究公司，宣布发布他们最新产品，呼叫中心测试工具包，这一工具包为呼叫中心管理者提供他们需要的测试和改进服务水平，放弃率，处理时间，平均应答速度（ASA)，控制范围，和很多其他性能的改进。

ProSci Releases CC Measurement Kit

ProSci, a Colorado research company, announced the release of their newest product, the Call Center Measurement toolkit. The toolkit provides call center managers tools they need to measure and improve service levels, abandon rate, handle time, average speed of answer (ASA), span of control, and many more performance areas.

Sprint加拿大公司发布为加拿大商业公司服务的解决方案联盟计划

Sprint加拿大，一家完全属于Call-Net企业的附属公司，宣布开始他的解决方案联盟计划。该计划的目标是根据商业公司的独特的和复杂的通信需求而提供完整的解决方案。公司已经与超过40家联盟伙伴签署了协议，包括硬件，软件，咨询服务商，集成商，安全公司，金融公司和支持服务提供商，以保证能够经济的提供端到端的解决方案。解决方案联盟伙伴包括朗讯科技，北电网络，ISA，Multiactive软件公司，USAWeb/CKS, VIPswitch,Wiband通信公司，CDI计算机经销公司，OAO技术解决方案公司，eLoyalty, 3Com, Sungard, Cisco Systems, OnX.com, Rycom, 和优利加拿大公司。
 
 

Sprint Canada Launches Solutions Alliance Program For Canadian Businesses

Sprint Canada, wholly owned subsidiary of Call- Net Enterprises, announced the launch of its Solutions Alliance program. The program is designed to assist businesses by providing total communications solutions for their unique and complex communications challenges. The company has entered into agreements with more than 40 Alliance partners in hardware, software, consulting services, integration, security, financing and support service providers to ensure end-to-end solutions which are cost-effectively delivered. Solutions Alliance partners include Lucent Technologies, Nortel Networks, ISA, Multiactive Software, USAWeb/CKS, VIPswitch, Wiband Communications, CDI Computer Dealers Inc., OAO Technology Solutions, eLoyalty, 3Com, Sungard, Cisco Systems, OnX.com, Rycom, and Unisys Canada.

Donnelly与Annuncio联盟

donnelley行销公司，一家infoUSA公司，私有商业和消费者内容供应商，数据收集，因特网行销解决方案供应商，宣布与Annuncio软件公司组成因特网行销联盟，Annuncio提供自动化电子行销软件和服务。新的联盟通过结合Donnelley的强大的MarketZoneDS能力，标准大容量数据集，分析和客户信息服务与Annunico的复杂的管理解决方案，使顾客能够更有效的使用因特网与他们的客户建立长期的，个性化的关系。

Donnelly In Alliance With Annuncio

Donnelley Marketing, an infoUSA company, and provider of proprietary business and consumer content, data enrichment, and Internet marketing solutions announced an Internet marketing alliance with Annuncio Software, a provider of e-marketing automation software and services. By combining Donnelley's powerful MarketZoneDS capabilities and its standard-setting data enrichment, analytical and client information services with Annunico's sophisticated campaign management solutions, clients can more effectively leverage the Internet to build long-term, personalized relationships with their customers.

ON!contact软件公司帮助Exchange实现CRM策略

ON!contact软件公司说，芝加哥Board Options Exchange（CBOE)，listed options的倡导者和世界上最大的options市场，选择客户管理软件(CMS). ON!contact软件公司开发CMS，一个客户关系管理应用套件，结合了中间市场公司的销售，市场和客户服务部分。CMS将用于中央知识库，所有前端办公通道都可以访问这些数据。CMS将使CBOE的成员自动得到有关他们公司的信息，而不需要手工发送，避免了低效和无效的工作。
 
 

ON!contact Software Helps Exchange Execute CRM Strategy

ON!contact Software says that Chicago Board Options Exchange (CBOE), the pioneer of listed options and the world's largest options marketplace, chose Client Management Software. ON!contact Software develops CMS, a customer relationship management application suite that unites the sales, marketing and customer service areas of mid-market companies. CMS will be used as a central knowledge repository that all front office channels can access. CMS will keep members of the CBOE team informed about their firms without the need to manually route information, a process that can be inefficient and ineffective.

2000年5月26日新闻