2000年6月5日 CCNS新闻
CTI论坛编译
Comdial: 中型商业机构通信系统的需求平淡
Comdial发布针对通信市场条件变化的季度中期修正报告。William Mustain,
Comdial的主席和CEO说：“我们看到在小型和中型商业市场上，对我们的通信产品解决方案需求开始下降。我们将这归于两个关键因素：第一个是后-Y2K时代的减速，第二是整个市场对下一代技术的不确定性。Phillips集团，一家领先的市场研究公司，最近发布报告指出，基于同样的原因，在以后几个季度里，小型和中型商业市场的需求仍然持平或下降。
Comdial: Demand Flat For Mid-Sized Business Telecom
Comdial issued
a mid-quarter update on the changing conditions in the telecommunications market.
William Mustain, Comdial's President and CEO, said, "We are seeing a decline in
demand for our communications solutions products in the small to mid-sized business
market. We attribute this to two key factors: the first is a post-Y2K slowdown
and the second is overall market uncertainty about next-generation technology.
The Phillips Group, a leading market research firm, recently issued a report indicating
they also expected flat to declining conditions in the small to mid-sized business
market for the next several quarters for the same reasons."
美国呼叫中心工资的详细研究报告
根据最近对771个美国呼叫中心和186个其中的管理人员的调查显示，最高的全时业务代表的平均小时工资范围从$6.90到$40（中等$15）。其中5个最有竞争性的行业的业务代表小时工资在$15和$15以上的包括：计算机（91%），制造业（86%），保健（63%），保险（62%），和通信（62%），与其他薪水数据对比时，这可以作为一个建议。对这些行业的调查显示业务代表经过对公司的产品和服务的充分培训后应支付的报酬。这项研究是由ICMI的一个分支机构完成的。
Study Details US CC Wages
According to a recent survey of 771 US call
centers the 186 managers who participated stated that the average hourly wage
of top-paid full-time agents ranged from $6.90 to $40 (median $15). The five most
competitive industries for top-paid agents' hourly wages who paid $15 and up were
Computers (91%), Manufacturing (86%), Healthcare (63%), Insurance (62%), and Telecommunications
(62%), which may suggest when correlated with other salary data from the survey
that businesses in these industries value agents once they are fully trained in
the company's products/services. The study was conducted by a division of Incoming
Calls Management Institute.
Symon增加法国，比利时和瑞士的分销商
Symon通信公司，专长于实时通信，信息系统和告警解决方案，宣布达成一项协议，Omnicontact将在欧洲法语市场上分销他的产品。OmniContact的产品范围覆盖劳动力管理，eCRM和CTI，并提供成套服务，从最初的客户需求分析到安装，实施和在客户场所对最终用户的培训。Omnicontact也提供热线支持和咨询服务，以满足特殊客户的需要。
Symon Adds Distributor for France, Belgium and Switzerland
Symon Communications,
which specializes in real-time communications, messaging systems and alerting
solutions, announced an agreement whereby OmniContact will distribute their products
in French-speaking markets in Europe. OmniContact's products span Workforce Management,
eCRM and CTI with a suite of services ranging from initial analysis of a client's
needs to installation, implementation and training of end users at the client
site. OmniContact also offers hotline support and consulting services to meet
specific client requirements.
Telstra公司将在澳大利亚雇佣9000个呼叫中心雇员
澳大利亚金融回顾报道，Telstra公司，在今年年底前，希望花费$A3.50亿（$US1.9932亿）在一个新的城外商业部门，位于Victorian-NSW边上的Albury-Wodonga。同时计划在星期天宣布将安置9000呼叫中心话务员在澳大利亚地区。报告说，商业部门的总部，位于Albury-Wodonga，将由4个管理主管负责检查26个城外区域。
Telstra To Put 9000 CC Staff in Australia
Telstra Corp. is expected to
spend $A350 million ($US199.32 million) on a new rural business unit in Albury-Wodonga
on the Victorian-NSW border by the end of the year, The Australian Financial Review
reported. It was also expected also announce plans on Sunday to put 9,000 call
center staff in regional Australia. The business unit's headquarters, also located
in Albury-Wodonga, would be run by four managing directors who would oversee a
series of 26 rural zones, the report said.
2000年6月2日新闻<