CTI论坛:维音数码（上海）有限公司诚聘

维音数码（上海）有限公司诚聘

发布日期：2004年08月06日
有效期：30天

维音数码(Vision-X, Inc.)是一家大型的外包型呼叫中心和CRM软件提供商，总部位于美国洛杉矶。公司成功地为多家世界五百强公司提供呼叫中心外包服务，在美国、中国上海和菲律宾拥有多家呼叫中心，提供技术支持、客户服务、电话营销、市场调研等多项外包服务。维音在上海已建立两家大型的呼叫中心，拥有数百座席规模，在广州的分中心将于明年年初开业。

Vison-X, Inc. (VXI) is a leading call center services and solution provider. With 6 state-of-the-art call centers in China, Philippines and United States, VXI provides customer contact services to multi-national corporations around the world in more than 25 languages.

VXI is looking for a dedicated operations manager for a credit card customer service project. The operations manager will be working in VXI Guangzhou-based call center, managing a customer service team and servicing Hong Kong credit card users. For the first 3-6 month, the operations manager will be temporarily working in VXI Shanghai Center.

Job responsibilities:
Understand the scope and objectives of the project ensuring successful achievement of targeted performance goals.
Develop procedures, systems, policies and process to improve performance of project.
Communicate call center activities and plans to supervisors and CSRs according to company strategy.
Coach and develop call center supervisors and CSRs to meet project requirements.
Establish motivational organism to drive a high level of performance.
Monitor and review performance of supervisors and CSRs to ensure individual and group goals are met.
Monitor the implementation of projects and prepare project status reports based on client requirement.
Coordinate with support functions including IT, facility, training and HR to ensure successful achievement of the project.

Over 3 years supervisory/management experience in call center operations.
Understands Hong Kong culture & expectations and their difference from those in the People’s Republic of China.
Knowledge in credit card products a plus.
Must be able to communicate proficiently with Client in English, Verbal & Written.
Must speak fluent Cantonese.
Strong leadership and management skills.
Responsive, practical and outgoing personality.

客户服务主管所管理的团队将服务于以广东话为主的客户，前面六个月在上海工作，之后长期工作地点在广州。

职位描述：
负责客户服务团队管理，带领队伍高质量地完成服务要求；
向一线客服代表提供指导，有效解决由一线代表升级的投诉及各类困难电话；
监听电话，辅导并提高队伍的客服技巧；
在团队中树立表率，有效激励队伍，及时考核和反馈员工绩效；
及时制作并分析各类运营报表。

要求：
具有两年以上客户服务主管经验者优先；
熟悉香港文化和客户需求，有香港客户服务经验者优先；
出色的电话客户服务技巧，能向员工提供辅导和在线帮助；
良好的团队激励和管理技巧；
良好的沟通技巧和解决问题能力；
熟悉呼叫中心运营考核报表；
大专以上学历；
良好的英文表达能力(口头和书面)。

交换机软件工程师工作地点：上海

要求：
计算机、通讯或相关专业大专以上学历；
熟悉操作系统（UNIX、NT）、主流数据库（Oracle、SQL Server、Sybase）、ACE或CORBA等，以上中至少一项，有相关资格认证或网络设备调测经验者优先；
2年以上C++ 及 C 编程经验;
具备一定的语音交换机常识及实时监控系统开发经验优先；
熟悉西门子、北电、Avaya等程控交换机优先；
能吃苦耐劳，可以适应灵活的工作时间；
积极上进，有良好的团队协作精神。

联系方式：

Email: vxihr@vxichina.com
上海浦东福山路455号7楼维音数码（上海）有限公司人力资源部
邮编：200122