维音数码（上海）有限公司 诚聘
发布日期：2004年08月31日
有效期：30天
。。维音数码(Vision-X, Inc.)是一家大型的外包型呼叫中心和CRM软件提供商，总部位于美国洛杉矶。公司成功地为多家世界五百强公司提供呼叫中心外包服务，在美国、中国上海和菲律宾拥有多家呼叫中心，提供技术支持、客户服务、电话营销、市场调研等多项外包服务。维音在上海已建立两家大型的呼叫中心，拥有数百座席规模，在广州的分中心将于明年年初开业。
。。Vison-X, Inc. (VXI) is a leading
call center services and solution provider. With 6 state-of-the-art
call centers in China, Philippines and United States, VXI provides
customer contact services to multi-national corporations around
the world in more than 25 languages.
Training Supervisor (培训主管- 粤语)
Job responsibilities:
- Conduct training need analysis, and design and develop an overall
training plan for the specific project;
- Deliver generic soft skills training, including effective phone
communication skills, complaint and objection handling skills,
dealing positively with upset callers, etc;
- Provide product and system application training;
- Deliver courses on Hong Kong culture, and responsible for Hong
Kong accent neutralization;
- Make sure trainees understand correctly the call scripts and
follow required call handling procedure.
Qualifications:
- Minimum 3 year experience in training
- 1 year call center working experience preferred
- University degree required
- Excellent training delivery and public speaking skills
- Excellent written and verbal communication skills
- Strong inter-personal skills
- Strong coaching and monitoring skills
- Excellence in MS office, such as excel, power point
- Excellent written and oral English skills
- Fluent Cantonese with an accent and style acceptable to HK
customers
交换机软件工程师 工作地点：上海
要求：
计算机、通讯或相关专业大专以上学历；
熟悉操作系统（UNIX、NT）、主流数据库（Oracle、SQL Server、Sybase）、ACE或CORBA等，以上中至少一项，有相关资格认证或网络设备调测经验者优先；
2年以上C++ 及 C 编程经验;
具备一定的语音交换机常识及实时监控系统开发经验优先；
熟悉西门子、北电、Avaya等程控交换机优先；
能吃苦耐劳，可以适应灵活的工作时间；
积极上进，有良好的团队协作精神。
联系方式：
Email: vxihr@vxichina.com
上海浦东福山路455号7楼 维音数码（上海）有限公司人力资源部
邮编：200122
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