POSITION: Concerto Solution Consultant
CITY: Beijing, Shanghai, Guangzhou and Hong Kong
REPORTS TO: Regional Account Executive and Technical Service Manager

KEY OBJECTIVE

　　Provide technical and functional technical Pre-sales and Post-sales support to prospective customers and partners while ensuring customer satisfaction with minimal supervision. Design and validate Concerto CIM (Customer Interaction Management) solutions, including advanced product concepts, customer business relevance and future product direction. Effectively present, communicate and demonstrate Concerto CIM solution to the customer. Maintain expertise in the latest product offerings, including competitive strengths and weaknesses.

SPECIFIC RESPONSIBILITIES

• artner with Account Executive by providing the necessary support to compete effectively with key competitors
  
• Develop, present and demonstrate Concerto CIM solutions to prospective customers based on detailed customer requirements.
  
• Understand the dependencies on other Concerto and 3rd party components to develop complete solutions for customers
  
• Support the development of customer workshops, pilots and proof-of-concepts
  
• Be the recognised subject matter expert for CIM solutions, learn and maintain product knowledge and transfer knowledge to internal Account Executive and other relevant Concerto communities
  
• Provide necessary input into RFP's
  
• As an integral member of the sales team, contribute in detailed qualification of opportunities, formulation of strategies and technical approaches, plans for presales campaigns
  
• As an integral member of the technical support team -project implementation at customer site

RELEVANT TRAINING & EXPERIENCE

Essential Non-Product:

• 5-10 years of relevant experience or equivalent combination of education and experience
  
• Successful Solution Consultant experience, selling and positioning Contact Center solutions
  
• Excellent depth in subject matter area Concerto CIM
  
• Excellent presentation and communication skills both written and oral, ability to communicate at all levels
  
• Self-motivator with the ability to work independently (as required)
  
• Very good project planning and time management skills
  
• Strong leadership and mentoring skills
  
• Degree level qualification or equivalent
  
• English Language Fluency
  
• Chinese Language Fluency: Mandarin (except HK), Cantonese (HK only)

Essential Product Specific:

• Implementation experience in Call Center solutions
  
• Experience with Concerto products - EnsemblePro, Spectrum and POS

Desirable:

• Call Center technical experience - pre-sales and post-sales

KEY RELATIONSHIPS
Internal
Industry Sales and Solution Teams
Regional Product Leaders

External
Customers and Partners

联系方式（只接受邮件或信件）：

邮件地址：Michelle.jiang@concerto.com

邮寄地址：（请注明应聘）
科胜通软件北京办事处
北京东长安街1号东方广场西二办公楼6层
邮编：100738

科胜通软件技术（上海）有限公司
上海市卢湾区淮海中路300号香港新世界大厦2402室
邮编：200021

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