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天芝－敏迪通讯有限公司 诚聘
发布日期：2008年03月28日
有效期：30天
敏迪网络是一家国际化的电讯设备供应商，它在实现语音数据集成方面始终处于国际领先地位。公司成立于1973年，总部位于加拿大首都渥太华（Ottawa）市。在过去的三十年中，敏迪公司不断推陈出新，产品从居世界领先地位的商用通讯系统、网络化的语音和数据产品、计算机电话集成（CTI）方案、信息处理系统、公网交换设备到新一代企业IP综合业务系统，以及全套的呼叫中心解决方案。敏迪通讯产品在业界具有很高的知名度，在北美和欧洲具有广泛的、忠诚度极高的客户群。为配合中国通讯市场的发展，敏迪公司于1994年在天津经济技术开发区合资成立了天芝－敏迪通讯有限公司，引进先进的技术和管理经验，全面负责敏迪产品在中国市场的推广、研发、销售和售后服务。在十几年的发展中，公司凭借不断推出的尖端通讯产品及完善的客户支持服务体系，扩大了市场份额，保持了旺盛的企业生命力，成为中国大陆地区首屈一指的尖端通讯设备制造商，并且通过遍布全国各大城市的代理销售公司和客户服务中心，更便捷、迅速地服务于广大中国用户。
公司网页： www.mitel.com.cn
招聘职位： 售前工程师—北京 Support Engineer
- Assist the business development manager or the
regional sales manager in recruiting and supporting
the new channels
- Assist the business development manager or the
regional sales manager in identifying the opportunities
for new business segment and provide meaningful solutions
and proposals to the customers to accelerate the closing
of the deal
- Ensure timely resolution of customer issues by
responding with answers to technical questions or
referring issues to other more technical or more experienced
support partners.
- Ability to response to tenders, construct and conduct
the sales training, make product demonstration and
presentations successfully and independently
- Writing successful case, application note as well
as solution note
- Proof reading translated technical material
- Maintain and expand working knowledge of current
and pre-released Mitel products and solutions, as
well as their integration and methods of support delivery
, assist in the field trial when necessary
- Providing technical support to Mitel/TMTC’s dealers
for the existing range of Mitel products. This applies
to all aspects of the delivered product and involves
providing telephone support, remote access, lab investigation
and customer site visits.
- Efficiently managing the problem escalation and
resolution process from dealers throughout the country
by agreeing problem priorities as per defined criteria
and ensuring that issues are progressed and addressed
in accordance with Mitel/TMTC processes and time scales
- Solid report to the Regional Sales Manager and
Dotted report to the Technical Support Manager.
The successful candidate should have
- Minimum three years experience working as presales
support in telecom/IT industry
- Excellent organization, communication, presentation,
project management, negotiation and problem solving
skills.
- The ability to analyze and determine the most effective
method of problem resolution by utilizing applicable
resources when needed
- Extensive knowledge in telecom, enriched LAN/WAN
knowledge is a solid plus
- System integration working experience is an advantage
- Having good technical knowledge about Internet,
Server, VoIP as well as voice telephony
- Bachelor degree in Engineering (Telecom, Electronics,
Computer Science) or equivalent
- Enthusiastic and result oriented
- Willing to travel
联系方式：
应聘简历，请发送至： tmtc_hr@mitel.com.cn |
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