CTI论坛与Frost & Sullivan为您提供全面和专业的咨询服务

2002/04/04

　　日前，CTI论坛（www.ctiforum.com）与全球著名的市场调研和咨询公司Frost & Sullivan(中国）签定协议，正式结为战略合作伙伴关系，共同为CTI、呼叫中心和CRM领域的投资商、设备商、运营商等相关客户提供市场调研（产品、行业或地区），市场研究报告，投资和市场战略咨询等服务。研究范围将涉及CTI、呼叫中心、CRM、视频通信、统一消息、会议电话、VoIP、企业通信服务器、语音板卡、CT中间件、交换机、呼叫中心外包服务和电信增值服务等多个细分领域。

　　CTI论坛是定位于CTI、呼叫中心和CRM产业内的中立性专业资讯网站。两年多来，在致力于为业界客户提供网站资讯服务的同时，还充分依托和利用网络强大的信息和数据资源优势，积极开拓包括咨询、展会、培训、出版和评测等在内的周边业务。在咨询业务中，相继为多个投资商和来自欧洲、日本、韩国和美国等国家的呼叫中心运营商进行了有关投资和进入中国市场的咨询服务，并于去年完成了对国内呼叫中心市场的调研工作，出版了《2002中国呼叫中心产业发展研究报告》。

　　Frost & Sullivan是全球著名的市场调研和咨询公司，定位于对电信、IT、医药、化工、重工业、电子、运输、航空航天、环保九大领域，及其中300多个细分行业领域进行追踪、分析和预测，每年出版多达500份市场和技术研究报告。这些报告激发业者新思想、协助企业规划、支持投资分析，并为企业的战略决策提供所需要的数据和资料。四十年来，Frost & Sullivan公司已成功地向世界50多个国家和地区的公司提供了服务，其高质量的服务已为自己在300多个行业领域内赢得了世界性的声誉。

　　随着中国加入WTO和电信增值服务市场的进一步开放，在未来的几年中，将会有更多的投资商和厂商关注中国的CTI、呼叫中心和CRM市场。此次联手合作，两公司旨在通过发挥各自的资源优势，为客户提供更加全面和专业的咨询服务。

希望获得专业咨询服务或进一步了解

Strategic Cooperation between CTI Forum and Frost & Sullivan

Currently, CTI Forum（www.ctiforum.com） and Frost & Sullivan（China）, the International market research and consulting company, reached an agreement to form a strategic alliance to tap the Chinese market. Both sides will jointly provide market research and consulting services to investors, equipment providers and telecom carriers within the CTI, Call Center and CRM sectors in China.

The market research covers CTI, Call Center, CRM, Video Communication, Unified Message, Telephony Conference, VoIP, Enterprise Communication Server, Voice Card, CT Middleware, Switches, Call Center Outsourcing Service, Telecom value-added service and etc.

CTI Forum is a neutral professional website specializing in the market research and consulting within China's CTI, Call Center and CRM market. In the recent two years, CTI Forum is dedicated to not only providing web-based services to industry clients, but also actively cultivate other businesses including consulting, exhibition, training, publication and benchmarking and etc.

In the consulting services, CTI Forum has provided services to many investors and call center carriers from Europe, Japan, Korea, USA and etc, on the investment and market entry. Last year, CTI Forum completed the market research on Chinese Call Center and published the Chinese Call Center Industry Development Research Report later on.

Frost & Sullivan is a famous market research and consulting company worldwide specializing in the nine industries of Telecommunications, IT, Pharmaceutical, Chemicals. Heavy Industry, Electronics, Transportation, Space and Aviation, Environment protection, which is tracking, analyzing and forecasting over 300 sub-segmentations within these industries. Frost & Sullivan publishes more than 500 market and technology research reports per annum. The reports generated the new idea, assist the enterprises planning, support industry analysis, as well as provide the key data and materials for enterprise' strategy decision making.

Over the forty years, Frost & Sullivan has successfully offered services to enterprises and companies operating in more than 50 countries and areas around the world. It has established a worldwide reputation within more than 300 sectors due to the high quality services tailored.

With china's entry into WTO and further opening up of telecom value-added service market to the outside world, more and more investors and vendors will attach an increasing importance to the Chinese CTI, call center and CRM markets in the future. Based on the cooperation, two companies will take full advantages of both sides and provide professional market research and consulting services to the clients.

According to the cooperation, companies will jointly publish China Call Center and CRM Industry Development Research report before July 2002 shown as the first step of the long-term cooperation.

For more information,please contact us:

CTI Forum (www.ctiforum.com)
Address: 513 Room,No.20 Xinde Street,Xicheng District,Beijing,China 100088
Tel: +86 10 82012787 82079677
Fax: +86 10 62041062
Email: cti@ctiforum.com

意向用户登记表